IT Business Applications Support Specialist
Alquemy
Toronto, ON, CA
2d ago

Our Client is a living specialist that connects people, technology and spaces. They have an emphasis on bold, creative thinkers and encourage all candidates to have a strong sense of curiosity in their role.

Our client feels that diversity is integral to their success as a company and feel that different perspectives and experiences trigger creativity and innovation in the company.

What's in it for you?

2 weeks paid vacation

Highly competitive salary

Employee benefits program

Responsibilities

Internally developed applications, 3

party managed applications, SaaS, PaaS and IaaS hosted applications as well as other integrations between client, its divisions and its business partners and customers

  • Provide support on all Business Applications based on Help Desk tickets
  • Handling escalations to the Team Lead or Developers as required
  • Management of User Accounts within the supported Business
  • Provide timely and periodic statistics & reporting on tickets, systemic issues, etc to the Team Lead and / or Manager
  • Lead the onboarding of users on to new or enhanced applications arising out of Project Development including establishing Standard Operating Procedures and Knowledgebase articles for the Help Desk Portal & Performing or assisting in the onboarding training.

    Integrate the Help Desk tickets with the Development Backlog System (JIRA) to ensure that all defects / enhancements are up to date.

    All defects are to be captured, verified, and recorded

    Will be responsible to ensure that all tasks performed with in the Application Team are well documented and structured as per the Team's internal standards.

    Must Have

    University Degree (or) College Diploma in Computer Science

    Good working knowledge of Windows OS, Microsoft Office Suite, Web Tools / Applications, Tablet Technologies

    Have worked with web portals / applications at a user-level

    Nice to have

    Newer Web Development Technologies / Standards - HTML 5, CSS3, Server Side Scripting, etc (at a basic level), OpenEdge suite, Structured Query Language (SQL)

    Experience as IT Support. Additional experience is various business verticals (Manufacturing, Operations, etc) a definite asset

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