Here’s what’s possible for H&M STORE MANAGERS :
Yes, we are seeking Store Managers, but don’t be fooled by the word manager. Truth is, the rest of the world is just more familiar with the word.
And while managing is part of the job, we’re really looking for leaders. Leaders who can drive profitability by maximizing sales.
Leaders who can also shape the store according to our shared values, standards, policies and procedures along with the Area Team.
And sometimes, these leaders will take on multiple roles such as the manager on duty or department manager or symbolic leader on the floor.
You know, being whatever is necessary at any given moment so our customers can find what’s possible for their personal style, and our team members can find what’s possible for their careers.
Department : Store
Reports to : Area Manager
Direct Reports : Department Manager, Department Supervisor, Visual Merchandiser
Overall Job Function :
manages, and organizes the store according to H&M’s shared values, standards, policies and procedures along with the Area team.
Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function.
Job Responsibility including but not limited to :
Manage, recruit, on-board, train, develop and provide succession planning for all staff and management team in the store
Follow up with management team to ensure proper training and staff assessment is being completed
Create and act on plans for future people development needs within the store
Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
Responsible for overseeing the maintenance and upkeep of department(s)
Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for the store
Manage and ensure stock level is appropriate to maximize selling
Ensure the garment presentation, garment level and visual standards are presented according to H&M’s expectations
Ensure and follow up on all activities concerning campaigns, promotions and sales activities in his / her store
Perform cash office operational functions
Ensure proper staff planning according to budget, SPH and store needs
Establish, monitor and follow up on sales goals, sales plans and sales budgets with District team to optimize profit
Execute reductions, price changes and transfers
Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
Have working knowledge and oversee use of all company systems in stores
Customer Service :
Provide direct customer service on the sales floor
Lead by symbolic example mentoring staff in providing high-quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point
Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
Financial Accountability :
Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team
Accurate recording of sales figures
Minimum Candidate Qualifications :
High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Exceptional customer service and interpersonal skills
Proven organizational and analytical skills
Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
Ability to take own initiative and take responsibility for actions
Ability to work strategically, tactically and operationally
Ability to multitask in a fast paced environment and prioritize effectively
Ability to be clear and convincing when communicating goals, information and expectations to staff
Ability to plan and achieve long-and-short term goals
Ability to coach and apply appropriate developmental tool for each individual
Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
Basic computer skills, such as browser navigation, software interaction and data entry, are needed
Open availability including evenings and weekends
Around 5% travel required as necessary (meetings, workshops, etc.)
Job Status : Salaried, Non-exempt