Garden Market Retail Associate
Evergreen College
Toronto, ON, CA
15d ago

Application Deadline : August 10, 2018

Overview :

The Garden Market Retail Associate provides our visitors with outstanding customer service that brings Evergreen’s vision of a mission-

driven retail and educational garden centre to life. We seek to inspire Torontonians to live sustainably in their home and garden.

Successful candidates must be between 18 and 30 years of age at the start of the employment, full-time post-secondary students in the previous academic year and intending to return to school in fall 2018, and legally entitled to work in Canada.

This opportunity is funded in part by the Government of Canada’s Youth Summer Work Experience Program.

Objectives :

Plant Knowledge, Care and Maintenance

  • Native / Non-Native plant identification and knowledge
  • Provide expert plant recommendations to customers for their food and / or native plant gardens
  • Assist in plant maintenance and care
  • Identify pests and diseases on plants and recommend Integrated Pest Management steps
  • Cash Handling

  • Accurately operate a computerized POS system and with cash handling
  • Troubleshoot Point of Sale issues such as error messages, mislabeled items, etc.
  • Accurately record keep in relation to cash procedures
  • Lead the proper procedures for opening and closing the store including float retrieval and return, cash deposit drops and credit / debit procedures
  • Sales and Customer Service

  • Provide friendly and enthusiastic customer service to guests
  • Respond in a timely fashion to messages left on both store phone line and garden market email box.
  • Volunteers and Education

  • Work alongside volunteers
  • Assist with set up and clean-up of workshops
  • Assist in delivery of seminars and workshops
  • Custodial Duties and Other Duties

  • Thoroughly carry out custodial tasks
  • Respond as directed during emergency situations (ie. flood escalation, lost child, etc.)
  • Competencies :

  • Calm under pressure. Demonstrate composure in stressful situations.
  • Calm under pressure.

  • Speak, listen and write in a clear, confident, respectful, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Anticipate, understand, and respond to the needs of internal and external customers / donors to meet or exceed their expectations and receives positive feedback from internal and external customers / donors.
  • Flexible, versatile and / or tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions.
  • Cope effectively with complexity and change.

  • Act without being told what to do. Passionate and excited over work. Can-do attitude. Tenacious and goes the distance to get something done.
  • Guidelines :

    Reporting Relationships :

  • Supervised by : Associate Manager, Evergreen Garden Market
  • Supervises : volunteers
  • Qualifications :

  • Experience in retail sales, preferably garden centres
  • Knowledge of plant material, particularly native plants
  • A keen eye and understanding towards merchandising
  • Experience in operating a computerized POS system and with cash handling
  • Experience in record keeping in relation to cash procedures
  • Working conditions :

  • Working outdoors in inclement weather (summer heat, winter cold)
  • Required to work days, evenings, and weekends as scheduled
  • CSA approved Safety Shoes / Boots are required
  • Physical requirements :

  • Standing for extended periods of time
  • Lifting heavy objects over 25lbs on a regular basis
  • Doing repetitive tasks with few breaks
  • Terms of contract : Hourly part time

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