Application Deadline : August 10, 2018
The Garden Market Retail Associate provides our visitors with outstanding customer service that brings Evergreen’s vision of a mission-
driven retail and educational garden centre to life. We seek to inspire Torontonians to live sustainably in their home and garden.
Successful candidates must be between 18 and 30 years of age at the start of the employment, full-time post-secondary students in the previous academic year and intending to return to school in fall 2018, and legally entitled to work in Canada.
This opportunity is funded in part by the Government of Canada’s Youth Summer Work Experience Program.
Plant Knowledge, Care and Maintenance
Native / Non-Native plant identification and knowledge
Provide expert plant recommendations to customers for their food and / or native plant gardens
Assist in plant maintenance and care
Identify pests and diseases on plants and recommend Integrated Pest Management steps
Accurately operate a computerized POS system and with cash handling
Troubleshoot Point of Sale issues such as error messages, mislabeled items, etc.
Accurately record keep in relation to cash procedures
Lead the proper procedures for opening and closing the store including float retrieval and return, cash deposit drops and credit / debit procedures
Sales and Customer Service
Provide friendly and enthusiastic customer service to guests
Respond in a timely fashion to messages left on both store phone line and garden market email box.
Volunteers and Education
Work alongside volunteers
Assist with set up and clean-up of workshops
Assist in delivery of seminars and workshops
Custodial Duties and Other Duties
Thoroughly carry out custodial tasks
Respond as directed during emergency situations (ie. flood escalation, lost child, etc.)
Calm under pressure. Demonstrate composure in stressful situations.
Calm under pressure.
Speak, listen and write in a clear, confident, respectful, thorough and timely manner using appropriate and effective communication tools and techniques.
Anticipate, understand, and respond to the needs of internal and external customers / donors to meet or exceed their expectations and receives positive feedback from internal and external customers / donors.
Flexible, versatile and / or tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions.
Cope effectively with complexity and change.
Act without being told what to do. Passionate and excited over work. Can-do attitude. Tenacious and goes the distance to get something done.
Reporting Relationships :
Supervised by : Associate Manager, Evergreen Garden Market
Supervises : volunteers
Experience in retail sales, preferably garden centres
Knowledge of plant material, particularly native plants
A keen eye and understanding towards merchandising
Experience in operating a computerized POS system and with cash handling
Experience in record keeping in relation to cash procedures
Working conditions :
Working outdoors in inclement weather (summer heat, winter cold)
Required to work days, evenings, and weekends as scheduled
CSA approved Safety Shoes / Boots are required
Physical requirements :
Standing for extended periods of time
Lifting heavy objects over 25lbs on a regular basis
Doing repetitive tasks with few breaks
Terms of contract : Hourly part time