The Outlets Manager will work under the direction of theFood & Beverage Director and works closely with the culinary leadershipteam to ensure that the service and quality standards of the outlets are metand continually developed within established business and strategic plans.
This role will be responsible for theadministration, supervision and service quality of all food and beverageoutlets for the resort, including Muskoka Chophouse, Teca, Cottages, Lakes Bar,The Deck, In Room Dining and The Country Market.
Effective and efficient administration and leadership ofthe front of house associates and functions of the outlets.
Provide leadership and support to the food & beveragesupervisors and leads.
Maintain service standards and enhance quality of service andofferings in partnership with the F&B Director and culinary leadership.
Establish, communicate, train and monitor front of houseprocedures.
Recommend changes in policies to achieve objectives, basedon detailed knowledge of the outlets and the respective operations.
Hire, train, coach and develop a successful andenthusiastic team of front of house associates, engaging in performancemanagement and positive coaching and counseling as needed.
Manage scheduling in accordance with employment policiesand budget targets.
Ensure that all time management and payroll processes arecarried out in an accurate and timely manner.
Assist in development and implementation of employeeorientation and training.
Assist in the development and presentation of menus asrequired.
Assist in the development of operating budgets andadminister those budgets on an ongoing basis by monitoring and trackingexpenses.
Serve as an individual contributor and department rolemodel by performing technical or functional job duties including servingtables, clearing tables, taking orders.
Work with leadership to ensure that hourly associatesclearly understand their job roles, responsibilities, and performanceexpectations.
Address guest concerns, requests, or issues.
Monitor dining rooms for seating availability, service, safety,and well-being of guests.
Complete scheduled inventories, stock, and requisitionnecessary supplies.
Collaborate with leadership to develop and carry-out ideasand procedures to continuously improve department performance around GSS scores.
Ensure that department goals are communicated, understood,and met by associates.
Adhere to all environmental policies and programs asrequired.
Other duties as assigned.
Must be located in Canada.
Must be eligible to work in Canada.
Must be willing to relocate to Muskoka, Ontario.
Minimum 2 years restaurant management experience.
Comprehensive knowledge of fine food, wine, and service.
Previous cash handling and budget administrationexperience.
Proficiency with MS Office (Outlook, Word, Excel) andPoint-of-Sale software (Micros).
Previous resort experience an asset.
Post-secondary degree, diploma, or certificate in relatedfield an asset.
Multi-unit management experience an asset.
Must be able to work flexible hours including evenings, weekends,and holidays.
JW Marriott The Rosseau Muskoka is an equal opportunityemployer. We are committed to inclusive, barrier-free recruitment and selectionprocesses and work environment in accordance with the Accessibility forOntarians with Disabilities Act (AODA).
The Human Resources department willwork with applicants requesting accommodations at any stage of the hiringprocess.
JW Marriott The Rosseau Muskoka is committed to building amore diverse workplace and encourages all qualified applicants to apply.
This company is an equal opportunity employer.