Position Overview :
The Specialist, Custody Services, provides professional client service, account oversight and risk management to an assigned group of institutional clients or investment managers.
Work closely with the offshore cash and trade processing team located in Pune, India, to provide assistance where needed and to ensure the timely processing of cash and trade related activity.
Responsibilities : Client Servicing
Ensure professional service is delivered to Clients and Investment Managers, within CS service standards, at all times.
Research and resolve Client and Investment Manager inquiries within CS service standards.
Maintain effective working relationships with Clients, Investment Managers, the offshore teams and internal staff to resolve client problems.
Participate in ongoing CS initiatives / programs that promote client interaction.
Identify upsell / cross-sell opportunities for Clients and Investment Managers. Inform the unit Supervisor and Manager and refer to Relationship Management..
Cross train on all team accounts and act as back-up to team members where required.
Ensure large overdraft and idle cash balances are appropriately reported daily, by closely monitoring all activities on assigned accounts.
Support the offshore teams by monitoring cash and trade activity via daily reporting.
Assist the offshore team with cash and trade processing, during Business Continuity situations, or as deemed necessary by Management (i.e. high volumes).
Develop knowledge / good understanding of all custody products.
Take appropriate action to ensure timely market settlement of all cash and securities transactions to reduce market exposure.
Obtain training / remain current with all new system enhancements or procedural changes due to market or internal changes.
Ensure compliance with all regulatory requirements, corporate, and CS policies and procedures.
Validate Client and Investment Manager authorized signatures on all cash and securities instructions when processing.
Ensure that all Client and Investment Manager cash and securities instructions are complete when assisting with cash and securities processing.
Maintain CDI database, Client and Investment Manager account procedures, authorized signature lists, and other critical documents for an assigned group of accounts.
Ensure compliance with Client and Investment Manager account procedures.
Perform daily critical control functions as specified in team checklists.
Ensure that Client and Investment Manager instructions / correspondence is filed according to CASG policy and procedures.
Make suggestions for the automation and streamlining of processes within the team.
Work with clients, internal committees, and CS / Pune staff to improve STP rates for your teams’ electronic clients.
Work with clients, internal committees, and CS / Pune staff to improve your clients NI24101 rates.
Work with clients, internal committees, and CS staff to reduce your teams’ fax clients.
Participate in CS Training Program and attend other relevant HR Training courses.
Actively participate in team meetings with both onshore and offshore staff.
Involvement in Departmental / Corporate Committees
Participate in at least one corporate or CS committee or focus group.
Complete quality assignments in a timely manner as assigned.
Perform other duties as assigned.
Community College or University degree
Approximately 1 year of industry related experience
Canadian Securities Course an asset
A good understanding of domestic and global markets
Good understanding of Excel and Word, and other computer skills
The ability to meet strict deadlines
Demonstrated Client Service skills
Good organizational skills, with attention to detail
CIBC Mellon's Values :
Client Focus : Putting the client at the centre of all that we do
Integrity : Acting with the highest ethical standards for our company, our employees and our clients
Teamwork : Fostering collaboration and diversity to empower employees to build relationships and deliver insights
Excellence : Setting the standard for leading-edge solutions, innovation and continuous improvement