Service Coordinator / Dispatcher
Ainsworth
Surrey, British Columbia
16h ago

Responsibilities

  • Assist clients with technical support when possible.
  • Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
  • Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, the time required, location, skills required, workload and urgency.
  • Provide assistance to field personnel if needed.
  • Interface with customers and other departments as necessary to ensure successful completion of service.
  • Handle customer service requests using strong interpersonal skills and customer focus.
  • Collect field service timecards and completed work order sheets.
  • Adhere to all company policies and procedures.
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation / regulations.
  • Adhere to the Company’s Quality System operating procedures.
  • Perform other duties as assigned by Management.
  • Provides support and backup for other administrative / inside sales duties as requested.
  • Knowledge of basic Electrical repair estimates required
  • Qualifications

  • 3-5 years of experience as an ELECTRICAL Dispatcher / Coordinator is required.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office applications; Excel is essential.
  • Ability to exercise independent judgment and take initiative.
  • Ability to work effectively under pressure.
  • Demonstrated coordination, organizational, and interpersonal skills.
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