Operator, Centralized Contact Centre
Fraser Health
Chilliwack, BC, CA
1d ago
source : BCJobs.com

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is an equal opportunity employer that values diversity in the workplace. We are growing, the kind of growth you want to be a part of as you improve the opportunity to enhance and expand your skills.

We are the largest and fastest growing Health Authority in Canada. Over 25,000 employees, 2,500 physicians and 6,500 volunteers provide a wide range of integrated health care services to over 1.

8 million people living in Metro Vancouver and the Fraser Valley.

We hire great people for outstanding jobs. We are looking for a casual operator to work in both our Surrey and Chilliwack offices.

Position highlights

Bring your resourcefulness and effective problem solving skills to this role, you will provide reporting directly to the Coordinator, Contact Centre.

Your specific job duties will include :

  • Operates a centralized phone system and a computer terminal to answer and / or transfer internal and external calls to appropriate departments, physicians, and staff;
  • responds to inquiries for information such as patient room numbers and visiting hours.

  • Responds to calls such as complaints, emergency, non-emergency and public inquiries by prioritizing and evaluating incoming calls;
  • inquires for additional information from the caller to resolve appropriate communication protocol / procedures.

  • Operates the public address system and other paging systems / or cell phones to contact physicians and staff members, and to contact appropriate on-call doctors or other personnel, according to established procedures.
  • Monitors various alarms and follows established procedures in emergency situations; ensures that all calls, requests and / or messages are logged, documented and filed according to authorized procedures.
  • Provides directions to patients and the public regarding the location of various departments and services within the facility;
  • provides after hours on-call support to various departments.

    You will take a thorough, hands-on approach to deliver high quality and precise work. A focused approach is needed to complete routine day to day tasks and handle changing calendars, priorities, and timelines.

    You will carry a high level of integrity, discretion, and confidentiality.

    Are you motivated to join the team? We will be looking for you to have the following :

  • Completion of Grade 12
  • One (1) years of recent, related experience
  • Ability to type 35 WPM
  • An equivalent combination of education, training and experience is acceptable.

    Valued benefits

    A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment.

    Work with an experienced and dedicated team and join our dedication to provide quality care to our patients and clients. We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends and family as a phenomenal place to work! We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust.

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