Welcome to SITA... We lead one of the most exciting andadvanced industries on earth. Around the world, nearly every passenger flightrelies on SITA technology, almost every airport and airline does business withus, and it’s our job to support their operations.
As the world's leading airtransport IT and communications specialist, we’re committed to meeting thedemands of the air transport industry around the clock, every day.
Our Vision : Easy air travel every step of the way
WHY SHOULD YOU BE INTERESTED?
With us there are no limits for people looking to explorethe edges of possibility and beyond. Together, we Go.Far.
Challenge : Our people take on some of thebiggest challenges in our industry. They aren't afraid to thinkbigger, work harder and deliver smarter solutions that are continuouslytransforming air travel.
Opportunity : Taking on these challenges opens upa world of opportunities for our people. We make sure they have the chance todevelop their skills, explore new horizons and grow their careers on a globalscale.
At SITA we believe that creating and nurturing
an inclusive culture is about who we are as an organisation, and as an employer.Diversity is more than a target to us, it’s a key part out of our collectiveidentity and values.
Your role will involve :
The Senior Manager, Technology Communications will pay an important role in ensuring that technology is used effectively to help the businessachieve its goals by :
Developing and managing a technology communications strategy which drives understanding and uptake of SITA’stechnology tools across our business.
Building highly impactful communications to support the successful implementation of corporate technology
Creating learning opportunities to reinforce technology skills capability among employees
Developing and guiding best practices on technology communications.
Strategy & Planning :
Build a technology communications strategy that engages the technology stakeholders across SITA
Understand and support communications for changes in access to technology through collaboration tools, mobile working and virtual teams
Partner in cross functional teams as a communications lead, providing insight, best practice and
Support the rollout of corporate technology programs and initiatives, working with key
stakeholders including the Head of Information Services, Head of Corporate
Information Security Office and their teams
Support change management initiatives to drive technology behaviour changeglobally
Collaborate with Internal Communications, Employee Communications and other internal
communications teams to align and integrate initiatives and communications activity
Develop an editorial plan for technology communications
Build a clear and engaging narrative around the technology and tools in use that makes it
relevant for employees
Create, maintain and publish a range of technology communications that engage, interest
and inform our employees across a range of communications channels and
Ensure ease of access to, clarity and consistency of technologyinformation
Build on the current technology tone of voice’ to make access to technology content simple,
engaging and relevant
Create / identify appealing and useful technology learning content for employees that relates to their role
Facilitate collection and feedback of employee feedback through mechanisms including focus
groups, pulse surveys and employee learning sessions
Measure and monitor responses to technology communication and adapt / evolve as
Work with inhouse design and brand teams, and external agencies to create fresh and
simple ways to explain technology
Provide guidelines, structure, training, tools, and best practice approaches as
required to ensure effective and consistentcommunications.
Contribute to the update of corporate technology policies, guidance documents and
KPIs related to successful implementation of corporate technology projects
Increase in employee satisfaction with our tools and technology
Uptake in use of relevant tools and technology among employee persona groups
Learning and training opportunities delivered
Contribute to and support delivery of action plans related to technology programs
We would like it if you have the below qualifications, knowledge and experiences :
Relevant communications and business experience essential.
university degree in Marketing, Communications or related subject preferred.
6+ years of professional communications experience, including internal / employee communications
Good experience in Project Management
Stakeholder identification and engagement
Previous experience of working in a global, multi-cultural and fast paced environment
Experience of change programs
Experience in working in a technology-led organization
Experience of working in cross-functional and virtual teams
Knowledge and Skills
Must have a robust understanding of technology, and be able to develop simple ways to represent complex content
Ability to interpret the needs of employee groups for technology and direct to the most effective solutions
Ability to advise, counsel and challenges on effective communications
Works effectively in and across complex organizations, and is at ease managing and effectively operating within a matrix organization
Proven knowledge on the techniques / ways of working to drive and build employee engagement
Must be able to network persuasively and manage complex delivery across virtual teams
Writing skills with the ability to create engaging copy
Excellent written and verbal English
Development of relevant metrics and measures
Ability to self-direct and assess appropriate activities to deliver on the overall aims of the role
Agency briefing and management
Ability to incorporate other company wide programs, such as brand, change management, values
If you apply we will carefully review your fit against the position criteria and feedback to you. If your profile does not meet the criteria, we will retain your profile as an active applicant for future consideration.
If you need direct support, you can contact us on sahiba.virk mundae sita.aero. Thanks for your interest in SITA
The role can be based in London, Paris or Geneva