Argus is an automated control systems pioneer with over thirty years of leadership and innovation in control technology.
We were among the first to use computers for integrating the control of greenhouse environments and irrigation systems.
Argus is an entrepreneurial organization built on the expertise of our people. We are committed to attracting and retaining the best employees to ensure we meet the ever-evolving needs of our clients.
Our employees enjoy competitive salaries, benefits and reward programs, within a dynamic work environment. Argus recognizes that our continued success is dependent upon the capabilities and self-motivation of our people, and therefore encourages and supports employee continual growth and development.
WHAT MAKES WORKING AT ARGUS AWESOME :
Date : 2020-01-28 Position Title : Service Manager Department : Application Services Team (AST) Job Summary :
The Service Manager leads the team of client care specialists chartered with delivering legendary service and exceptional support to cultivators and owners of Argus Control Systems.
The Service Manager oversees the service ticket and support processes and provides the education, tools and administrative support required to ensure the Service team performs as efficiently and effectively as possible.
The Service Manager champions initiatives to improve client satisfaction with service offerings, owns metrics related to the team’s performance and schedules and manages both in-house and in-field service team resources.
Reports to : Vice President & General Manager Duties :
Informal discussions, seminars and knowledge sharingOutside resources to be used as needed.On-site training to both internal and external customers as needed.
Provide resources and budgeting to ensure the Service Team is able to perform their mandate to the best they can. This includes recruitment, hiring and dismissal of employees.
Budget to include tools, education and other business expenses needed to operate on an on-going basis.
Provide human resource support to the department in the form of performance reviews, resolving interpersonal issues and conflicts and grievances.
Share company objectives, vision and goals and how it affects the Service TeamManagement of on-call service and compensation to ensure customers’ needs are being met and the Service Team is being compensated fairly.
Provide support for service escalations from Service Team members.Management of ticket system and project scheduling as delegated by PDTRepresent Service Team during management meetings as needed.
Maintain records on service calls, ticket resolution, timesheets, employee performance, project stats and other KPI related to the Service Team.
Manage the in-field support team schedule and workload.
Respond to all items found during an internal or external ISO audit as per the QMS management procedures.
Working Conditions :