The Property Manager position supports and assists in the management of Federal Government real estate in accordance with the Management Agreements.
The Property Manager is involved in all aspects of day-to-day operations of the property, including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc.
The Property Manager handles tenant complaints and service requests, and preventative maintenance. The Property Manager assists in the preparation of the annual budget, reporting, capital planning and financial performance of the property.
KEY DUTIES & RESPONSIBILITIES
Maintain positive tenant relationships through professional & effective responsiveness & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met
Provide excellent tenant service. Respond to tenant requests / problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff.
Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
Act as direct tenant liaison to ensure that all tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfillment of lease obligations
Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives
Responsible for all relevant tenant communications
Accountable for the Fire, Life, health & safety of operations within the building
Hold shared accountability for building presentation to ensure best-in-class image is upheld at all times at the complex
Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & financial performance
Coordinate tenant / stakeholder meetings
Assist in the preparation & implementation of initiatives to increase & uphold the quality & effectiveness of tenant / owner relations
Lead & develop property management staff
Accomplishes organization goals by accepting ownership and exploring opportunities to add value to job accomplishments.
Manage inspection & audit process for services delivered
Manage & report non-conformances & critical incidents
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
MINIMUM EDUCATION : Community college diploma or equivalent training (e.g. CPM, RPA, FMA)
JOB-RELATED EXPERIENCE : More than five years up to ten years
Knowledge & Skills
Ability to effectively communicate both orally and in writing with peers, managers and clients. (French and English)
Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
3+ years of directly relevant Federal Government Real Estate Property Management experience.
Security level 2 clearance
Licenses and / or Professional Accreditation
CFM through IFMA
CPM through Institute of Real Estate Management
FMA Designation through BOMI
RPA through BOMI