The Senior Technical Support Analyst / Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses requirements.
The successful candidate will be enthusiastic, personable and a multi-skilled IT professional with excellent all-round technical expertise.
They require knowledge of systems, hardware, technical support, macOS, Windows, Adobe Creative Suite, Autodesk, and multi-office remote infrastructure management.
They must possess tech-functional communication skills with the ability to convey complex details in simple terminology for senior leadership executives.
End-user technical support for macOS and Windows workstations
Software troubleshooting and support for Adobe Creative Suite of products, Autodesk Suite of products
Technical support of MS Office Suite of products
System administration of Windows Servers and Email Servers
Hardware support and inventory control
Working closely with vendors ensuring client satisfaction and successful project completion
Evaluating business needs, system functionality, and ensuring the primary objective meets or exceeds requirements
Issue and risk management and resolution
Escalation to Managing Director
Minimum 5 years of extensive working experience in supporting multi-platform systems and related applications
4 years experience supporting macOS
Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices
Experience supporting Windows Servers
Extensive experience with desktop and server operating systems, including Windows and Macs.
Extensive application support experience with MS Office Suite
Strong communication skills
Good interpersonal skills, team player and contributor to a positive team dynamic
Ability to work under pressure; sense of urgency and customer service-oriented
Versatility, adaptability to new technologies and change
Strong organizational, priority management and multitasking skills; results-oriented
Motivated, creative, flexible, responsible and proactive
Availability to work outside regular work hours