Review Agent
Medical Council of Canada
Ottawa, ON Canada
10d ago

Consider an opportunity with the Medical Council of Canada (MCC)!

Working at the MCC means being part of a dynamic team that ensures the highest standard of physician evaluation.

Every member of our team, in any job, at any level, is involved in contributing to the health and well-being of Canadians.

Permanent Full Time

Starting Salary range : $48,300 - $55,500 a year dependent on experience

As a Review Agent, you will play a critical role in achieving the mission of the MCC.

In support of the MCC examinations, you will be a key player in reviewing and processing various types of documentation, including applications to determine eligibility of candidates.

In addition, you will provide timely follow-up communication with candidates and other stakeholders, and always ensure excellent quality of data.

As a Review Agent, you play an important role in MCC operations.

Your key responsibilities would include :

  • Reviews and analyzes documents submitted for source verification and exam eligibility
  • Make decisions regarding medical credentials, translation requests, other support documents and exam eligibility
  • Follows up with candidates and external stakeholders where documents do not meet MCC’s criteria
  • Documents and reports candidate specific information
  • Identifies complex issues / cases and performs research, gathers information, documents and formulates recommendations to be reviewed in accordance with the team’s escalation process
  • Sends reviewed documents to external stakeholder (ECFMG) for source verification
  • Maintains data and document integrity; assuring superior quality of such data, information and correspondence.
  • As an ideal candidate, you would bring :

    Language :

  • Excellent oral and written skills in English; French will be considered a definite asset
  • Education :

  • Post-secondary education or equivalent experience
  • Experience :

  • 2-3 years’ experience providing customer service, preferably in an office environment
  • Technical Skills :

  • Excellent communication skills, verbal and written
  • Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems
  • Proficiency using the internet to retrieve information quickly
  • Competencies :

  • Strong analysis and problem-solving skills
  • High degree of accuracy and attention to detail
  • Ability to conduct research and to elicit pertinent information from clients
  • Strong interpersonal and customer service skills
  • Ability to multi-task and work well under pressure
  • Ability to maintain confidentiality and to be tactful and discrete
  • The perks :

  • A defined benefit pension plan
  • A complete benefit package your first day on the job
  • Three weeks’ vacation right off the bat
  • A company paid holiday closure in December our gift to you!
  • A 35-hour work week
  • Compressed and telework programs
  • Free onsite parking - any day, any time
  • An onsite gym plus complimentary Yoga, Bootcamp, Movement & Mobility and Zumba® classes
  • Apply
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