Job ID : 19000953 Job ID : Location : Canada, Canada Full time, Regular Employment
Be the primary sales interface for the assigned accounts, including business and administrative coverage
Interface with various resources within the Business Units to ensure the customer needs are fully addressed and that appropriate resources are allocated in due time to the account
Ensure the overall customer satisfaction. Build and follow the relevant recovery plans
Ensure consistency between the different local commercial approaches on Gemalto’s level in order to achieve both short to long term business results
Establish high-level strategic relationships with the accounts. Identify main contacts and decision makers. Facilitate the creation of relevant relationships for the appropriate Gemalto resources
Create and implement a follow-up process in order to monitor the customer actions
Collaborate closely with Bid Manager and Solution Manager to set up tender response strategies and Bid process deliverables.
Coordinate and manage tenders answer when a Bid manager hasn’t been appointed.
Be accountable for all named accounts revenue streams
Provide the accounts with product evolution inputs and roadmap definition
Follow the project implementations, set up a crisis management plan if necessary
Ensure that relevant Market information are communicated internally in Gemalto
Develop, propose and implement strategic planning for each Canadian Province, in line with Gemalto’s sales strategy
Identify new opportunities and position Gemalto as a key partner within the accounts
Improve Gemalto's offering by creating venues and information sharing processes for efficient exchange of information about customers, competitors and industry
Establish and maintain a clear status for all actor relationship on the market
Create technical and sales synergies with third parties to enlarge the sales opportunities scope at the customers’
Provide oversight on Provincial legislation that can impact the contracting process.
Director, Business Development and Sales Director, Business Development