Sales Account Manager
Thales Group
2d ago

Job ID : 19000953 Job ID : Location : Canada, Canada Full time, Regular Employment

Customer focus

  • Be the primary sales interface for the assigned accounts, including business and administrative coverage
  • Interface with various resources within the Business Units to ensure the customer needs are fully addressed and that appropriate resources are allocated in due time to the account
  • Ensure the overall customer satisfaction. Build and follow the relevant recovery plans
  • Ensure consistency between the different local commercial approaches on Gemalto’s level in order to achieve both short to long term business results
  • Establish high-level strategic relationships with the accounts. Identify main contacts and decision makers. Facilitate the creation of relevant relationships for the appropriate Gemalto resources
  • Create and implement a follow-up process in order to monitor the customer actions
  • Accounts acquisition

  • Collaborate closely with Bid Manager and Solution Manager to set up tender response strategies and Bid process deliverables.
  • Coordinate and manage tenders answer when a Bid manager hasn’t been appointed.

  • Be accountable for all named accounts revenue streams
  • Provide the accounts with product evolution inputs and roadmap definition
  • Accounts management

  • Follow the project implementations, set up a crisis management plan if necessary
  • Ensure that relevant Market information are communicated internally in Gemalto
  • Business development

  • Develop, propose and implement strategic planning for each Canadian Province, in line with Gemalto’s sales strategy
  • Identify new opportunities and position Gemalto as a key partner within the accounts
  • Improve Gemalto's offering by creating venues and information sharing processes for efficient exchange of information about customers, competitors and industry
  • Establish and maintain a clear status for all actor relationship on the market
  • Create technical and sales synergies with third parties to enlarge the sales opportunities scope at the customers’
  • Provide oversight on Provincial legislation that can impact the contracting process.
  • Director, Business Development and Sales Director, Business Development

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