Senior Analyst, IT, Corporate Client Services
Nutrien
Calgary, AB, CA
5d ago

Job Description

Senior Analyst, IT, Corporate Client Services - (Calgary, Alberta, Canada)

At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values.

Nothing is more important than sending our people home safe, every day.

Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate.

We also operate a leading agriculture retail network that services over 500,000 growers.

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion.

Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career.

Reports to the Sr. Manager, IT, Corporate Client Services.

What you will do :

  • Work with a team to provide technical day to day support for the local corporate office
  • Spearhead the development, and implementation of a formal VIP program at corporate offices
  • As part of a team, provide onsite and remote support to end users in the Calgary office or other corporate offices as required
  • Work with a team that is responsible for working with VIP’s to fulfill requests and resolve incidents including support for personal computers, tablets, cellular devices, peripherals and virtual meetings
  • Provision hardware for new employees or contractors and participate in planning and completing annual hardware refreshes
  • Participate in supervising, maintaining and monitoring desktop fleet and peripherals as well as associated costs
  • Support and configure cellular, wireless and remote data needs
  • Deploy, configure, and support a variety of business software including Microsoft Office 365, SAP client GUI and other Nutrien specific business applications
  • Provide meeting and collaboration space hardware support and troubleshooting
  • Support and enforce desktop security (MFA; Anti-virus; Proofpoint; VPN)
  • Troubleshoot and support Microsoft Teams including Teams Calling component
  • Maintain technical and process alignment with other corporate offices and enterprise where applicable
  • Help promote alignment of IT processes and strategies as it applies to the enterprise and corporate offices
  • Participate in recommending site specific IT solutions
  • Participate in enterprise projects to help bring project objectives to completion
  • What you will bring :

  • 7-10 years of IT support, client service, or related experience
  • College degree or IT related certification
  • Experience with Windows 7 & 10, iOS, Microsoft Office 365 and Active Directory
  • Extensive experience with PC and peripherals
  • Experience with major Incident Management Systems (ServiceNow preferred)
  • Working knowledge of networking, servers and VPN
  • Ability to support meeting room technology (Microsoft Teams Room Systems are preferred)
  • Knowledge of LogMeIn remote software is preferred
  • Knowledge of SharePoint
  • Knowledge of Citrix
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Ability to communicate effectively in providing IT support to senior leaders
  • Ability to identify and adapt to client needs to solution problems
  • Ability to take initiative to help resolve areas of improvement
  • Demonstrated ability to help develop, guide and implement programs that have led to service improvement
  • Goal oriented attitude and ability to effectively manage time and accurately prioritize workload
  • Demonstrated ability of written communication, how-to-documents and other technical documents
  • Regularly gathers input from other technical stakeholders to ensure technical and business considerations are part of solutions
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • A willingness to learn, extend knowledge, and share information with peers, management, and business users
  • Effective problem-solving skills with a focus on exceptional customer service delivery
  • Works well with other IT teams
  • After hours support will be required
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