Senior Analyst, IT, Corporate Client Services - (Calgary, Alberta, Canada)
At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values.
Nothing is more important than sending our people home safe, every day.
Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate.
We also operate a leading agriculture retail network that services over 500,000 growers.
We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion.
Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career.
Reports to the Sr. Manager, IT, Corporate Client Services.
What you will do :
Work with a team to provide technical day to day support for the local corporate office
Spearhead the development, and implementation of a formal VIP program at corporate offices
As part of a team, provide onsite and remote support to end users in the Calgary office or other corporate offices as required
Work with a team that is responsible for working with VIP’s to fulfill requests and resolve incidents including support for personal computers, tablets, cellular devices, peripherals and virtual meetings
Provision hardware for new employees or contractors and participate in planning and completing annual hardware refreshes
Participate in supervising, maintaining and monitoring desktop fleet and peripherals as well as associated costs
Support and configure cellular, wireless and remote data needs
Deploy, configure, and support a variety of business software including Microsoft Office 365, SAP client GUI and other Nutrien specific business applications
Provide meeting and collaboration space hardware support and troubleshooting
Support and enforce desktop security (MFA; Anti-virus; Proofpoint; VPN)
Troubleshoot and support Microsoft Teams including Teams Calling component
Maintain technical and process alignment with other corporate offices and enterprise where applicable
Help promote alignment of IT processes and strategies as it applies to the enterprise and corporate offices
Participate in recommending site specific IT solutions
Participate in enterprise projects to help bring project objectives to completion
What you will bring :
7-10 years of IT support, client service, or related experience
College degree or IT related certification
Experience with Windows 7 & 10, iOS, Microsoft Office 365 and Active Directory
Extensive experience with PC and peripherals
Experience with major Incident Management Systems (ServiceNow preferred)
Working knowledge of networking, servers and VPN
Ability to support meeting room technology (Microsoft Teams Room Systems are preferred)
Knowledge of LogMeIn remote software is preferred
Knowledge of SharePoint
Knowledge of Citrix
Resourceful team player who excels at building trusting relationships with customers and colleagues
Ability to communicate effectively in providing IT support to senior leaders
Ability to identify and adapt to client needs to solution problems
Ability to take initiative to help resolve areas of improvement
Demonstrated ability to help develop, guide and implement programs that have led to service improvement
Goal oriented attitude and ability to effectively manage time and accurately prioritize workload
Demonstrated ability of written communication, how-to-documents and other technical documents
Regularly gathers input from other technical stakeholders to ensure technical and business considerations are part of solutions
Exceptional listener and communicator who effectively conveys information verbally and in writing
A willingness to learn, extend knowledge, and share information with peers, management, and business users
Effective problem-solving skills with a focus on exceptional customer service delivery
Works well with other IT teams
After hours support will be required