Digital Solutions l Business Systems Analyst - Canada
TELUS International
Burnaby, BC, Canada
3d ago

30-Sep-2021

Description and Requirements

Your role :

As an active member of TELUS International, you will be at the heart of a major TELUS transformation program supporting it as a Business Systems Analyst.

TELUS International is looking for a qualified professional to fill a Business Systems Analyst position in our Digital Solutions team.

The BSA will be responsible for managing a portfolio of projects and, for each project, lead a group of developers in the execution and delivery.

This person will analyze and create user stories, determine the impact on existing module interfaces, and identify new integrations that need to be built and delivered.

The BSA looking to hire should be a team player that embraces TELUS International values. The professional will be accountable for the deliverables assigned during the different projects and should adapt to changes in time, scope, schedule, status updates, communicate issues, and identify and report risks.

Responsibilities :

Partner with business owners, development teams, quality engineering resources, to provide business analyst work.

Deliver high-quality business and technical expertise to the feature teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle.

Requirements development from business requirements for technical teams to follow.

Develop technical requirements from business requirements. Break requirements down to workable sizes and user stories

Develop a great working relationship with business partners / scrum masters

Provide "day-to-day" guidance to team members for business / project initiatives.

Evaluate the impact of potential system changes on the membership and on other applications. Lead process improvement initiatives.

Interface with senior managers to provide consultative services related to key initiatives.

Specific Experience :

Business and technology background. (5 Years+ of experience in IT Background) (Development / Infrastructure / Out of the box solutions)

Relevant experience in requirements gathering and relationship building with business clients.

Telco Experience is required

Preparation of design documents and coming up with estimates.

Able to direct feature teamwork, collaborate with business partners, vendor / consulting organizations and peer-level professionals, technical partners, and all key stakeholders in initiatives.

Working experience in JavaScript and Java is a must

Hands-on experience on React, Node.js, Redux, and microservices is advantageous.

Knowledge and Technical Skills :

Cloud Knowledge (GCP required)

PLSQL knowledge is a must

Handling of Jenkins, git, and Openshift

Understanding of Automation testing

Consulting & Strategic Thinking

Customer Needs and Insights

Implementation and Support

Product & Service Expertise

Requirements Assessment

Agile Framework - Required

English Proficiency is a must

Competencies :

A team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction.

A professional that demonstrates empathy by listening to understand the client's unique emotions and situations, in order to communicate in a clear, honest, and genuine way.

A team member who collaborates to get things done by leveraging their own and reach other's unique talents.

A team member who eagerly adapts to meet the changing needs of our clients

A team member who proactively seeks to make things better

Equal Opportunity Employer :

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Additional Job Description

Job Title : Business System Analyst Location : Vancouver Employment

The BSA will be responsible for managing a portfolio of projects and, for each project, lead a group of developers in the execution and delivery.

This person will analyze and create user stories, determine the impact on existing module interfaces, and identify new integrations that need to be built and delivered.

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