McMaster University
Hamilton, Ontario
1d ago

General Description

Responsible for providing expertise and effectively integrating learning technologies into the University environment. Tests and implements new learning technology resources and provides training and assistance to users.

Representative Duties & Responsibilities

  • Provide faculty, instructors, and staff with useful development opportunities across programs for integrating digital learning resources and enhancing curriculum material.
  • Train faculty, instructors, and staff on the use of learning technologies.
  • Administer servers for the faculty’s online projects and demonstrations.
  • Create and deliver development sessions and presentations to faculty, instructors, and staff regarding new learning technologies.
  • Operate and demonstrate the use of a variety of multimedia equipment used in instructional delivery and e-classrooms including, but not limited to, audiovisual, videoconferencing, and web conferencing systems.
  • Act as a resource in the support of the University's learning and course management systems.
  • Test new learning technologies before they are implemented and in production.
  • Facilitate and participate in meetings with relevant committees and groups.
  • Create training materials for staff and faculty.
  • Provide recommendations and guidance regarding online learning technologies.
  • Complete website maintenance and content management activities.
  • Troubleshoot and resolve technical issues.
  • Provide consultations and recommendations to departments regarding product choices.
  • Provide documentation for technical procedures.
  • Complete work order and service reports for technical support and parts provided.
  • Write technology surveys, evaluations, and summary reports.
  • Develop content for web pages offering technical documentation and education for faculty and staff on the use of learning technologies and safe computing.
  • Customize collaborative online spaces including, but not limited to, web logs, websites and matrices for departments and special project groups within the faculty.
  • Create scenarios for lab simulations.
  • Create videos and standalone resources for training, technical instruction, and evaluation.
  • Provide quotes to clients regarding server hosting costs, consultation fees, and software and hardware costs.
  • Conduct literature and web-based searches to locate relevant documents for teaching technologies.
  • Conduct technology evaluation trials and create lists of potential products to be considered for University use.
  • Consult technical documentation detailing product specifications and configurations.
  • Remain current with frequent developments in hardware and software technology.
  • Supervision

  • Provide direction to others in how to carry out work tasks.
  • Qualifications

  • Bachelor’s degree in Multimedia, Computer Science, or a related field.
  • Requires 2 years of relevant experience.
  • Assets

  • Able to troubleshoot and install professional A / V equipment.
  • Able to provide technical support over the phone or in remotely (via Zoom / Teams, etc).
  • Comfortable engaging with vendors and contractors on behalf of the department.
  • Individual is communication and partnership-focused : able to develop positive relationships with campus stakeholders.
  • How To Apply

    To apply for this job, please submit your application online.

    Employment Equity Statement

    McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the Dish With One Spoon wampum agreement.

    The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence.

    In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

    The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

    As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process.

    The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment.

    Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

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