Customer Experience Leader
Indigo Books & Music
St. John's, Newfoundland and Labrador, Canada
5d ago
Job Description


  • Empower and support team to make decisions, creating a highly engaged and high performing team 
  • Support Leadership Team to train and coach a high-performing Customer Experience Representative Team 
  • Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance 
  • Provide input to Leadership Team regarding succession plans 
  • Unlock full potential of employees by providing consistent feedback 
  • Own self-development and provides continuous feedback to Store Leadership


  • 1-2 years of customer service in a retail environment 
  • Prior experience in a Shift Leading position preferred 
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience 
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques 
  • Availability to work a flexible schedule, including evenings, weekends, early mornings and holidays

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 


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