Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.
Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.
All over the world, the Coach name is synonymous with effortless New York style.
Coach is part of the Tapestry portfolio a global house of brands powered by optimism, innovation, and inclusivity.
Sample of tasks required of role :
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
Productivity Management : holds the management team accountable for personal productivity and management contribution
Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
Understands changes in market with potential impact on business performance and supports the execution of sales strategies / tactics
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
Acts as brand ambassador in the market / mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and / or District Manager as needed
Develop team to build long-term relationships with customers to drive business
Takes initiative; has a high level of ownership and accountability for results of self and others
Works directly with the Store / District Manager to protect and drive the needs of the business
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
Delegates and empowers others
Creates enthusiasm and positivity for a shared vision and mission
Recognizes and values individual performance
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
Resolves performance problems using appropriate communication, coaching and counseling techniques
Adheres to all retail policies and procedures including POS and Operations
Leverages / understands Coach’s tools and technology to support Service and Operations of store
Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.
e. payroll, staffing, scheduling, merchandising)
Interacts and communicates with Lead Supervisor and Store Manager
Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
Adheres to all retail policies and procedures including POS and Operations
Leverages and understands Coach’s tools and technology to support Service and Operations of store
Additional Requirements :
Experience : 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education : High school diploma or equivalent; college degree preferred.
Technical : Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.
e. labor management, inventory systems, sales reporting, etc.)
Physical : Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room;
climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product / cartons up to 50 pounds to process product shipment / transfers
Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others;
lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly;
is not afraid to take negative action when necessary.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions;
tends to be seen as original and value-added in brainstorming settings.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture;
isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;
very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization;
builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement;
experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective;
is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions;
is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves;
will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes;
fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team;
creates a feeling of belonging in the team.