Assistant Manager, Rentals - Contract (3 Month) - Full Time
Snowshoe Mountain Resort
Blue Mountains, Ontario, Canada
1d ago

Description

The Assistant Manager is responsible for overseeing and optimizing the financial performance, scheduling and training for Rentals, and to help supervise Beach, Bike and Mill Pond departments while maintaining a high level of guest and employee experience.

They will work in cooperation with departmental Supervisors to ensure that schedules are manageable for staff and are in accordance with the labour goals of these departments.

They will assist the Manager in the winter and the Assistant Manager in the summer in capturing, analyzing and interpreting business data and guest feedback for the purposes of budgeting and business planning.

They will also assist the Manager in the winter with planning a comprehensive training plan for all staff and ensure our Standard Operating Procedures are adhered to.

In conjunction with the Supervisors, they will also be responsible for the efficient and accurate execution of the payroll system.

WHAT’S IN IT FOR ME?

  • Full Time Hours, Contract (3 Month, ending October 31st, 2022)
  • Resort perks : Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!Pass benefits for your family and discounted lift & attractions tickets you can share with your friends;
  • Free rentals;Staff priced meals & Starbucks treats;Staff room rates at all our hotels;Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

    WHAT WILL I BE DOING?

  • Assist with daily financial monitoring, reporting and action response
  • Control labour costs including oversight and sign off on schedules to ensure they are in line with budget and business levels
  • Set clear expectations for staff while motivating, coaching and recognizing great performance
  • Implement new policies and procedures and ensuring compliance
  • Plan and provide training, including all proper documentation, to improve overall employee performance and experience
  • Provide supervisory staff with the neccessary tools and training to ensure frontline staff receive immediate feedback when performance issues and good work are observed
  • Ensure the accuracy and timeliness of Payroll
  • Provide immediate response to product and service shortfalls
  • Coordination of accident / incident procedures along with documentation
  • Provide training and guidance to reduce guest / staff incidents
  • Assist in preparing operating and capital budgets for the winter
  • Liaise with Human Resources to develop recruitment and retention strategies for the winter
  • Develop & maintain strong, positive working relationships with all Blue Mountain departments; specifically Guest Services, Snow School, Kids at Blue, Group Services and Info & Res
  • WHAT DO WE NEED FROM YOU?

  • Previous guest service experience
  • Business unit leadership
  • 3 years resort leadership experience
  • Post-Secondary Commerce / Business degree or equivalent considered an asset
  • Rentals experience preferred
  • BLUE MOUNTAIN RESORT COMPANY OVERVIEW

    Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto.

    Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system.

    Summer months offer Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions.

    Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village.

    53,000 square feet of state- of-the-art conference space caters year-round to corporate meeting groups. Blue Mountain is owned by Alterra Mountain Company and offers the Ikon Pass, the new standard in season passes.

    Visit for more information.

    ALTERRA COMPANY OVERVIEW

    Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes.

    The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses.

    Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure.

  • Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces : Steamboat and Winter Park Resort in Colorado;
  • Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont;
  • Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah;
  • and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada.

    Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

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