Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests.
Working in a fast-paced high volume quick service restaurant environment, the Food and Beverage Supervisor is responsible overseeing the day-to-day operations in all Food and Beverage outlets.
The Food and Beverage Supervisors offer ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets.
Promptly addresses all visitor and guest feedback / concerns. Assigns tasks and follows up with the team as necessary Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience.
Our Food and Beverage Supervisors are representatives of the Vancouver Aquarium and act as a tour guide to all our guests and visitors
Promote and support excellent customer service, satisfaction and positive visitor experience
Create a positive, friendly and welcoming environment for every visitor, guest and team member
Ensure all team members have the necessary resources for operational success
Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.
Be the champion of all standards set out by the Aquarium
Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries.
Act as a Tour-Guide with in the Aquarium
Confidently discuss all our food and beverage offerings and assist with any dietary restrictions
Maintain a consistent positive demeanor in all circumstances
Ensure all visitor and guest feedback is promptly addressed and rectified
Adopt the motto if it is not right, we will make it right
Anticipate visitor and guest needs
Assist with the daily operations of the various food outlets :
Oversee the daily operation within the Food and Beverage outlets
Ensure all products delivered to visitors and guests are of exceptional quality
Assist with staff training and development
Provide ongoing feedback and coaching to the team
Delegate and assign tasks as necessary
Assist in daily financial reporting and communication
Review daily schedule and role assignments adjust as needed
Ensure all outlets have the required resources for operational success
Champion of all health and safety protocol
Ensure high quality product experience is received by all visitor to the food outlet :
Ensure all visitor and guest requests are fulfilled and accurate prior to delivery
Ensure all satellite stations are clean and fully stocked
Make certain the cafes and surrounding areas are clean and organized
Ensure proper rotation of all food and beverage items
JOB REQUIREMENTS :
Serving It Right certification is required
Food Safe certified is preferred
Clear background check is required
Food services experience in a high volume fast paced environment is an asset
Previous customer service experience is preferred
Previous supervisory experience is an asset
Possess strong leadership and people supervision skills
Must be a motivated self-starter
Take initiative and see tasks through to completion
Strong time management skills with the ability to prioritize
Excellent customer service and communication skills
Possess strong problem solving and decision-making skills
Be an organized leader and lead by example
Ability to stand for extended periods of time
Ability to safely lift, move and carry a variety of objects up to 30 lbs
Must be available during the week, including weekends and holidays is required
Only candidates that are legally eligible to work in Canada will be considered.