Food & Beverage Supervisor
Vancouver Aquarium
Vancouver, British Columbia, CAN
2d ago

SUMMARY :

Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests.

Working in a fast-paced high volume quick service restaurant environment, the Food and Beverage Supervisor is responsible overseeing the day-to-day operations in all Food and Beverage outlets.

The Food and Beverage Supervisors offer ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets.

Promptly addresses all visitor and guest feedback / concerns. Assigns tasks and follows up with the team as necessary Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience.

Our Food and Beverage Supervisors are representatives of the Vancouver Aquarium and act as a tour guide to all our guests and visitors

ACCOUNTABILITIES :

Promote and support excellent customer service, satisfaction and positive visitor experience

  • Create a positive, friendly and welcoming environment for every visitor, guest and team member
  • Ensure all team members have the necessary resources for operational success
  • Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.
  • Be the champion of all standards set out by the Aquarium
  • Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries.
  • Act as a Tour-Guide with in the Aquarium

  • Confidently discuss all our food and beverage offerings and assist with any dietary restrictions
  • Maintain a consistent positive demeanor in all circumstances
  • Ensure all visitor and guest feedback is promptly addressed and rectified
  • Adopt the motto if it is not right, we will make it right
  • Anticipate visitor and guest needs
  • Assist with the daily operations of the various food outlets :

  • Oversee the daily operation within the Food and Beverage outlets
  • Ensure all products delivered to visitors and guests are of exceptional quality
  • Assist with staff training and development
  • Provide ongoing feedback and coaching to the team
  • Delegate and assign tasks as necessary
  • Assist in daily financial reporting and communication
  • Review daily schedule and role assignments adjust as needed
  • Ensure all outlets have the required resources for operational success
  • Champion of all health and safety protocol
  • Ensure high quality product experience is received by all visitor to the food outlet :

  • Ensure all visitor and guest requests are fulfilled and accurate prior to delivery
  • Ensure all satellite stations are clean and fully stocked
  • Make certain the cafes and surrounding areas are clean and organized
  • Ensure proper rotation of all food and beverage items
  • JOB REQUIREMENTS :

  • Serving It Right certification is required
  • Food Safe certified is preferred
  • Clear background check is required
  • Food services experience in a high volume fast paced environment is an asset
  • Previous customer service experience is preferred
  • Previous supervisory experience is an asset
  • Possess strong leadership and people supervision skills
  • Must be a motivated self-starter
  • Take initiative and see tasks through to completion
  • Strong time management skills with the ability to prioritize
  • Excellent customer service and communication skills
  • Possess strong problem solving and decision-making skills
  • Be an organized leader and lead by example
  • Ability to stand for extended periods of time
  • Ability to safely lift, move and carry a variety of objects up to 30 lbs
  • Must be available during the week, including weekends and holidays is required
  • Only candidates that are legally eligible to work in Canada will be considered.

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