Logistics Customer Service Representative
Armour Transportation Systems
Moncton, New Brunswick, CA
4d ago

Moncton, NB

Armour Transporttaion Systems has an exciting opportunity for someone to join our Customer Service Department as a logisitics Customer Service Representative.

This position will report to the Logistics Manager and is based out of Moncton, NB.

Responsibilities

Duties and Responsibilities

Receive customer orders, prepare corresponding documentation and ensure shipping accuracy

Prepare shipping documents (eg, BOLs, labels, pick slips, checklists) for warehouse team

Ensure accurate receiving of customer product

Rectify problems such as damages, shortages, and non-conformance as they occur

Respond promptly to customer inquiries and resolve issues or concerns

Update spreadsheets and prepare reports to send to clients on a routine basis

Prepare, record and communicate client invoices

Act as the liaison between the customer and the warehouse

Enter shipping & receiving information into the warehouse management system (Logimax & Truckmate)

Essential Competencies

Previous customer service work experience within a warehousing, logistics, or transportation industry considered an asset

Excellent attention to detail and ability to balance multiple projects with changing priorities

Experience in Microsoft Excel and preparing basic reports

Excellent communication skills (verbal and written)

Ability to excel in a fast-paced customer-driven environment

Ability to work independently and as part of a team

Working Conditions :

  • Fast-paced environment.
  • A high volume of communication, including via email and phone.
  • Technical Skills :

  • Experience and understanding of the TruckMate System are considered an asset.
  • Strong knowledge of Microsoft Office, with the ability to prepare reports in Word and Excel.
  • Strong typing and computer skills.
  • Work With Us

    About Armour Transportation Systems

    Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies, and a Top Fleet Employer.

    Founded in the early s, Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4, pieces of equipment, nine maintenance facilities, over , square feet of warehouse space, and more than 2, team members.

    Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.

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