Settlement Advisor/Diversity Trainer (Arabic Speaking)
YMCA of Western Ontario
London, Ontario, Canada
2d ago

Benefits :

  • A complimentary YMCA membership which encourages you to embrace the Y’s philosophy of health and well-being
  • A discount on our Childcare and Camp programs
  • Responsibilities :

  • Provide input on program planning and in the research and development of workshops and materials that support diversity and inclusion at the organization and community level.
  • Compile relevant statistics and data needed to prove the benefits of diverse recruitment and hiring practices and creating inclusive workplaces and welcoming communities
  • Consult with local employers and community agencies to ensure that there is buy in for the program with external partners
  • Provide support to service providing organizations (SPOs), employers and community partners in order to strengthen their capacity to employ and provide programs and services to diverse immigration status populations
  • Create and facilitate original and engaging diversity training program to be delivered to external community partner and employers
  • Work with communities and community leaders to increase awareness of the barriers that exist for Newcomers to Canada and what can be done to eliminate and / or reduce them .
  • Liaise with Orientation department to identify needs, trends and barriers to create tailored curriculum and programming
  • Create and / or maintain strong relationships with community partners and employers.
  • Implement applied learning techniques as a means to provide guidance and information to local employers and community agencies.
  • Responsible for monthly statistical and narrative reports.
  • Develop and implement assessment and outcome- based measurement tools to track diversity workshop participant satisfaction and program effectiveness
  • Determines eligibility for services and conducts initial assessments to identify needs and obstacles to success.
  • Provides guidance and information to newcomers in order to meet immediate everyday needs including housing, banking, shopping, education, health services, etc.
  • Assists clients in setting realistic goals, priorities and development of action plans through solution focused settlement plan
  • Refers newcomers to appropriate internal and external programs and resources, such as Essentials to Integration (WC), Newcomer Youth Leadership Development Program, Language Training, employment, education, health care, legal, recreation, etc.
  • Implements accepted settlement counseling practices and procedures including accurate documentation, continuous assessment, file maintenance and follow-up
  • Maintain and expand client base through outreach, which includes community visits, developing outreach materials and promoting community networks
  • Represent the agency on appropriate community networks focused on immigration issues and refugee status and work in conjunction with other agencies and community groups to co-ordinate / facilitate the delivery of services
  • Advocates on clients’ behalf, when appropriate, with agencies, organizations and institutions
  • Assists with exploration, research and development of workshops and programs that address identified client needs
  • Delivers group orientation and information sessions for newcomers and the public
  • Provides leadership and direction in assigned projects that benefit our clients and the YMCA i.e. Strong Kids, Peace Week, etc.
  • Recruit, train and supervise volunteers for the program
  • Handles administrative and clerical duties, including back-up reception, as required
  • Qualifications & Experience :

  • Post Secondary Degree or Diploma in a related Human Services, Counselling, or Education discipline
  • Knowledge of Immigration Law, and government funded / community programs (i.e. Ontario Works, Legal Aid, CAS, etc.)
  • Fluency in Arabic and English is required.
  • Proficiency in Microsoft Office and familiar with using a database
  • Demonstrated understanding and sensitivity towards the challenges facing immigrant newcomers.
  • Experience working with diverse populations
  • Settlement Counseling and solution based counselling background
  • Proven ability to understand and interpret complex documentation, applications, etc.
  • Highly developed research skills
  • Comfortable and effective communicating in group situations
  • Previous experience working within the Settlement Sector (an asset)
  • Must provide a current Criminal Record Check as per the Association’s policies.
  • Competencies :

  • Inclusion : Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion and cultural competence.
  • Communication Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.
  • Project Management - Supports goal attainment by prioritizing activities, assigning responsibilities in accordance with capabilities, monitoring progress and evaluating impact.
  • Innovation - Participates in the generation, experimentation and implementation of new approaches and activities that improve and expand the Y’s mission and work.
  • Quality results - Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.
  • Emotional Maturity : Demonstrates effective interpersonal skills.
  • Community : Delivers the benefits of good health, strong connections, greater self-confidence and a sense of security to all who seek it.
  • Relationships Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work.
  • Influence : Employs influence strategies that engage, motivate and build commitment to the cause and overall Y goals.
  • Developing Others : Recognizes and acts on the need to continually develop others’ capabilities to attain the highest level of performance possible.
  • Decision Making : Integrates logic, intuition and sound judgment to analyze information to identify greatest opportunities, make sound decisions and solve problems.
  • Self Development : Is dedicated to the improvement of own capabilities, and demonstrates this through the continual expansion of knowledge and skills.
  • Change capacity : Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles and opportunities.
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