Collections & Recoveries Coordinator
Lending Loop
Toronto ON
11d ago

Collections & Recoveries Coordinator

We are Canada’s largest regulated peer-to-peer lending platform focused on small business. Our team is passionate about helping small business and collaborating and contributing in a fun, friendly, and high-

performing environment. With this position, you will create tremendous value not only for our team at Lending Loop, but for the Canadian economy as a whole.

Since 2015, 350+ Canadian businesses have received over $30 million in financing through 20,000+ registered investors on our platform.

The Role

As one of Canada's leading online lending start-ups, Lending Loop is hiring a collections coordinator to oversee collections and recoveries.

The role requires an individual with high attention-to-detail, excellent communication skills, persistence, and who is a proactive problem-

solver. This is a great opportunity for an individual looking to contribute to a growing organization, build on their collections experience in a client-

facing role, and who has a passion for small business and technology.

Expectations

As Collections Coordinator at Lending Loop, you will be responsible for working to maximize our rate of recovery on delinquent and defaulted loans.

In addition to completing day-to-day tasks related to collections, you will play an important role in creating and implementing scalable standards and processes related to loan collections.

Key Responsibilities

Provide excellent service and ensure exceptional results in the collection of financial loans

Conduct collections calls for all past due accounts

Contact past-due customers by phone, request payment, and negotiate appropriate payment arrangements

Send correspondence to delinquent customers including demand letters and more

Document call activity details in our Collections system to reflect action taken

Update customer account information with pertinent information such as commitments to pay, amounts and dates owing, and call notes

Apply tact, diplomacy & resourcefulness in order to handle objections and excuses and effectively control unique situations

Help develop collections department process improvements and targets in line with company goals

Develop, maintain and submit reports for review for the purpose of reporting to members of Lending Loop’s management team regarding the status of delinquent loans

Work with internal and outside legal counsel and collection agencies to collect from delinquent borrowers

Compose updates to members of our lender community regarding delinquent loan payments

Desired Qualities, Skills, and Experience

3 years experience in collections or a related field

Post-secondary diploma or degree required

Proficiency in Microsoft Office (Word, Excel, PowerPoint), Salesforce CRM or similar software tools

Desire and ability to work in a fast-paced environment

Excellent customer service, written and oral communication skills

Excellent attention-to-detail, organizational and time management skills

Ability to follow procedures and guidelines as required

Competitive salary

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