Tim Hortons Baker
Rubicon Pharmacies
Kipling, Saskatchewan
4d ago

JOB DESCRIPTION : Baker

Baker

OBJECTIVE : The Restaurant Baker is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

RESPONSIBILITIES :

Hospitality & Guest Service

  • Provides important visual cues for guests that make a positive first impression E.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior, and a clean and inviting dining room.
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge.
  • Enhances the guest experience by following the S.E.T. Principles : Smile, Eye Contact, Thank You.
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests’ order when it is presented to them, using H.
  • O.T.R.O.D.S. at the drive-thru, and marking hot beverage lids.

  • Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
  • Listens carefully to guests and apologizes for the experience in the case of a complaint.
  • Restaurant Operations

  • Follows all Operations standards and guidelines for the preparation of products according to training and instructional materials provided.
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order.
  • Communicates showcase and product need to ensure proper product availability for guests.
  • Regularly takes temperatures of the required products and records them in the Time & Temperature Log.
  • Policies & Procedures

  • Follows all restaurant policies, procedures, and standards.
  • Maintains the front counter and drive-thru area by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner.
  • Health & Safety

  • Works in compliance with occupational health and safety legislation.
  • Knows, understands, and follows safe work practices and procedures.
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries / illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
  • Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.
  • QUALIFICATIONS AND PERSONAL REQUIREMENTS :

  • Experience in the Food Services Industry is preferred.
  • Ability to communicate clearly and courteously with customers.
  • Mature and cooperative attitude.
  • Candidates must be able to start at 4 : 00 am.
  • Must be able to lift to 25 lbs.
  • Weekdays and Weekend Availability are required.
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