Digital Program Manager, Print (Opens in new window)
Staples
Richmond Hill, (ON)
15h ago

Job Description - Digital Program Manager, Print (1131086)Digital Program Manager, Print : 1131086

Who we are

Staples Canada is on journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live.

At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

Some of what you will do

As the Digital Program Manager, you will be responsible for the development, launch and ongoing execution of Print & Marketing Digital solutions.

You will develop insights around pre- and post-purchase consumer journey based on consumer segments and make recommendations to improve the overall digital experience.

You will execute strategies that promote increased conversion & elevate the effectiveness and efficiency of retention initiatives to drive the overall growth of the business.

Working alongside a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful and you will be inspired to bring your best, every day.

Specifically, you will :

  • Ensure successful delivery of the Omni channel commerce platform projects enabling sales digitally through web, mobile and kiosk.
  • Be responsible for delivery of specific components of the required systems, processes, data and change management to support digital commerce, working closely with the IT, Digital and Store Operations teams.
  • Work with business and IT project teams and stakeholders to scope, size and articulate project concepts into clear project objectives, plans, and viable delivery approaches
  • Be responsible for developing project plans at a task, milestone and resource level, and engaging the team to identify project issues, project risks, contingency plans and implications and manage those activities
  • Design and build processes and controls to integrate new digital capabilities sustainably into the business
  • Create, maintain and conduct reporting across multiple platforms to extract key insights & learnings for future development.
  • Managing allocation and optimization of programs budgets.
  • Ensure legal / data privacy teams are on board to ensure adequate data control measures and standard reporting.
  • Qualifications

    Some of what you need

  • 7+ years of experience in Loyalty / retention, especially with a B2C program
  • Post-secondary education related to e-Commerce, Marketing or Business Studies
  • Able to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
  • Experience in all phases of a Software Development LifeCycle (SDLC) and non-technology project lifecycle including the identification of the business problem, business case and project plan development through project management and closeout.
  • A passion for consumers insights and developing programs to harness opportunities to strengthen value and retention
  • Familiarity and experience with Agile and / or Waterfall software development methodologies
  • Strong presentation, communication and collaboration skills
  • Strong analytical skills, adaptive and a high business acumen
  • Curious
  • Approachable
  • Passionate
  • Solutions finder
  • Some of what you will get

  • Associate discount
  • Health and Dental benefits
  • RRSP / DPSP
  • Performance bonuses
  • Learning & Development programs
  • And more...
  • Additional Information

  • Office environment
  • This role involves 10% travel through Canada and the USA.
  • Employment Statement

    Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

    We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

    Information received relating to accommodation will be addressed confidentially.

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