Position Overview :
As Senior Product Manager - Health Integration, you will enable healthcare ecosystem problems to be solved by integrating innovative products and services into TELUS primary care EMRs.
You will own and create the Health Integration roadmap, building out a community of teams, developers and partners who want to leverage THX APIs or build third party apps that benefit the healthcare ecosystem.
You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
You enjoy tackling complex healthcare problems, simplifying them and ensure that you’re APIs and integrations are of value to healthcare customers by solving their key problems.
You must be able to communicate with all areas of the company. You will work with an engineering counterpart to define product release requirements.
You will work with other teams to contribute to the go-to-market strategy, driving common understanding of product positioning, key benefits, and target customer.
You will also serve as the internal and external evangelist for Health Integration projects, occasionally working with the sales channel and key customers.
Deep understanding of healthcare customer (e.g. physicians, pharmacists, patients) needs, workflows and market trends, through customer interaction, market research and supported by ongoing visits to customers and partners
Leverage healthcare knowledge and experience to develop product strategies for API integration into Electronic Medical Records with third party partner solutions for virtual care, care coordination and medical device services integration
Owning and creating the API Health Integration product strategy and roadmap
Owning and creating the business / product requirements documentation
Management of customer and partner API integrations and pipeline
Responsible to drive technical, functional, cultural and organizational change to build a healthcare integration platform
Driving a solution set across development teams, primarily Development / Engineering, and Marketing Communications, through market requirements, product contract, and positioning
Research, understand and stay current with technology trends as it relates to system integration and share that research with product, development and architecture stakeholders
Gather integration requirements from business partners, application teams and other solution / domain architects and identify the appropriate integration approach and design principles considering user workflow
Required Knowledge :
Knowledge and experience with healthcare workflows, data flows, privacy and security concerns, data ownership and sovereignty, and the unique challenges of healthcare connectivity
Experience with creating app store ecosystems, APIs used by multiple companies, and / or partner ecosystems
Working knowledge of and experience with API technology, i.e. SOAP, Rest, AJAX, security & scalability
Practical knowledge of service development and product management methodologies and processes including Agile & Lean
Strong understanding of agile project management methodologies
Financial analysis and business case development experience
Strategy development methodologies
Required Skills & Abilities :
Exceptional communication and presentation skills, ability to develop relationships with key internal and external contacts and senior leaders, and the ability to lead and influence cross functional teams
Ability to work in a fast-paced, dynamic environment with a 'do what it takes' attitude
Ability to lead and develop teams maintaining the high performance TELUS culture
Business case preparation, develop business requirements and user stories / epics, conduct design validation against requirements, manage teams to implementation and conduct post implementation reviews
Advanced project management and time management skills
Required Professional Designation / Certification :
Engineering, Information Technology (IT) or related technical degree with Master of Business Administration (MBA) degree preferred and / or Master of Business Administration (MBA) degree with strong technical background and demonstrated experience / competence working with healthcare technology, integration standards, API technology
Required Experience :
Minimum 8-10 years’ experience in product development and / or management, preferably with recent experience in digital health products and healthcare data
Evidence of success in progressively senior roles with clear demonstration of increasing responsibilities and scope