Bilingual Life Licensed Agent
Nevian Consulting & Placement Services Inc
Mississauga, Ontario
21d ago

Position is responsible for providing professional, courteous and accurate information and service to customers regarding inquiries on new programs as well as existing accounts in English and French.

Position is also responsible to take over the phone applications to enroll customers in group and individual life and health insurance.

Responsibilities

  • Be knowledgeable in all programs,campaigns being administered to provide information service to existing and new customers regarding a full range of product
  • Deliver impeccable service by maintaining a minimum of 90% score on Call Quality
  • Contribute to departmental goals by accurately assessing and responding to the customer needs while maintaining service standards
  • Use sound judgement and flexibility when recommending appropriate options and solutions
  • Taking new and current customer applications over the phone and enrolling them in group and individual life and health insurance
  • Problem solves and communicates with other departments for escalation and resolution
  • Contribute to process improvements within the department
  • Utilize creative problem solving skills to deliver One and done service on 95% of calls
  • Achieve individual productivity / performance, work process and attendance standards as defined by department
  • Troubleshoot and gather information to identify root causes of customer dissatisfaction and determine appropriate course of action
  • Complete projects as assigned by Team Leader
  • Qualifications

  • Must be licensed in Quebec and hold certificate for at least 24 of the past 36 months in Quebec
  • Excellent verbal and written communications in French and English
  • Strong Team Player
  • Self-driven; ability to work well independently
  • Ability to exercise flexibilty and problem solving skills
  • Proficient with Phones and PC required
  • Previous Customer Service Experience preferred
  • Must be able to work flexible rotating schedule shifts 8am 8pm Monday to Friday
  • English Advanced , French Advanced
  • Job Type Permanent / Full-time Job Location Mississauga, Ontario Public Transit No Reference # 10F828 Benefits Included Yes Account Manager Munir Jamal Starting Salary $55k - $60k

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