Travel Consultant, Senior (After Hours)
Hogg Robinson Group
10d ago

Candidates must possess the following skills and qualifications :

  • 5+ years of travel consultant experience
  • Apollo or Sabre Experience is a must
  • TICO OPC Certified
  • Demonstrates thorough knowledge of domestic, transborder and international travel destinations
  • Experience with corporate car and hotel bookings
  • Full working knowledge of fares and rules
  • Working knowledge of industry procedures for exchanges, Phase IVs and other ticket handling
  • Knowledge of MSOffice
  • Excellent communication skills, both verbal and written
  • Shift work
  • Must be able to work weekends
  • Responsibilities will include :

  • Build complete accurate and detailed client files using Sabre to include Domestic, Transborder and International bookings
  • Accurately complete changes to client files using Sabre and assist others as needed
  • Actively participates in training and product knowledge sessions
  • Updates and / or build passenger as well as company profiles
  • Establishes and maintains a rapport with clients in order to ensure customer satisfaction
  • Resolve moderately complex client service issues
  • Manages time and workload effectively
  • Proactively and creatively researches and advises best options for clients and counsels appropriately
  • Searches for best fares and shows a good understanding of consolidator and net fares
  • Ability to work from a home office environment
  • Home Office Requirements :

  • Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing duties
  • Employee is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
  • Employee must complete The Home Office Safety and Ergonomics Assessment
  • Employee must complete and meet the requirements of the Virtual Worker Checklist
  • Employee must complete and meet the requirements of the Virtual Worker Policy and Schedule B Additional Terms and Conditions for Home Based Workers
  • High speed internet capability with at least 1Mbps download / upload speed (no wireless or satellite ISP’s are permitted).
  • Separate internet line aside from your home internet for personal use.

    In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, and agent incentives.

    We also have travel benefits such as FAM trips and agency discounts, and, we offer advancement opportunities.

    At HRG, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

    We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach his / her potential.

    HRG is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants’ disability-

    related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.

    If you require a disability-related accommodation in order to participate in the recruitment process, please contact us.

    In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) HRG will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

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