Senior Technical Sales/Service Representative
ppg-industries
GUELPH, Ontario, Canada
17d ago

Description

The incumbent is responsible for the effective and efficient performance of PPG products through the organization, implementation, communication, and planning of PPG personnel and products to achieve maximum customer service and product performance. Duties include :

  • Demonstrate the ability to lead more than one project area by providing a technically competent and motivated sales and service team.
  • Lead a team of TSSR’s by setting clear objectives, initiating problem-solving resolutions, managing complexity and effectively communicating with all levels in PPG.
  • Be extremely proficient at managing customer relationships as well as mentoring others in managing differences between customer expectations and capability.
  • Gather and coordinate the accurate and timely flow of information to sales, technical and manufacturing personnel in order to improve customer responsiveness and the development of improved products and services.
  • Enhance profitability by effectively managing costs related to samples, claims, obsolescence and inventory levels.
  • Drive customer cost reduction initiatives.
  • The incumbent will provide technical sales and service support as well as application advice in an automotive parts plant environment at an APAD customer in Canada.

    Customer production requirements may dictate shiftwork and weekend overtime. Some travel may be required.

    Qualifications

    Functional / Technical Skills : Required : 10+ years in a technical setting or plant environment, good written and oral communication skills, Adhesion Promoter, 1K and 2K Primer, Basecoat and Clearcoat technology experience, strong computer skills, analytical skills and attention to detail Desired : Strong paint application / process experience Educational or Required Work Experience : Required : University or College degree in Chemical Engineering, Chemistry or a related discipline Desired : Commercial Sales Experience with Account Management, Six Sigma Black Belt Certification PPG Canada is committed to providing accommodation for people with disabilities.

  • Accommodation is available, upon request, for candidates participating in the recruitment process. We thank all those who apply;
  • however, only those selected for an interview will be contacted.

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