IT Technician
Moxie's Grill & Bar
Calgary, AB, Canada
37d ago

IT Technician

Moxie's Grill Bar is the leading national, upscale casual restaurant chain.

Our Calgary home office seeks an energetic, motivated helpdesk technician to join our growing, fast paced IT team in supporting our operations across North America.

Personal Skills :

  • Organized, detail oriented and motivated
  • A passionate desire to help people
  • Excellent documentation skills
  • Excellent communication skills
  • Proven troubleshooting skills
  • Ability to work independently and within a team environment
  • Able to work flexible schedules if required
  • Primary Responsibilities :

  • First level of support, delivering technical assistance and support for incoming emails, calls and queries related to Moxie's Corporate computer systems, software and hardware
  • First level of triage for specialty systems
  • Evaluate and prioritize situations in a timely manner
  • Escalate to 3rd parties in real time and follow tickets through to completion
  • Review all open tickets and follow up with vendors, customers or senior management
  • Install and / or update hardware, peripherals and operating systems as required on new or existing computers
  • Complete all necessary fields in tickets and identify potential problems
  • Create or delete accounts according to the IT department procedures
  • Proactively monitor patch management, anti-virus and software policies and ensure compliance using reporting tools
  • Train or provide documentation to customers when required
  • Provide deskside support where required
  • Provide on-call after hours support on rotational schedule
  • Technical requirements :

  • Hands-on experience with managing and troubleshooting MS Windows 7, 8.1, & 10
  • Hands-on experience managing Windows PCs
  • Strong working knowledge of the Microsoft Suite of applications
  • Fundamental understanding of physical networks and topology
  • Familiarity with managing wireless networks
  • Experience with managing and Troubleshooting iOS MDM
  • Comfortable with remote management tools
  • Ability to manage Active Directory
  • MS Exchange account management
  • Knowledge MS Server 2008R2, 2012R2
  • Candidates with knowledge Point of Sale system Kitchen display systems will be given preference
  • Candidates with knowledge of Mac OS will be given preference
  • Please submit your application electronically.

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