OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies .
We believe in great people doing greater things, every day.
Here is what we offer in this role :
Competitive base salary (hourly)
Paid training (Personal in-store and online LMS training)
Career development, we take pride in being part of our employee’s growth.
Employee Assistance Program : Free to all employees.
KOHO : accessing Instant pay and savings account products, reloadable Visa card.
Employee referral program (starting at $250 per successful referral)
OSL Cares : Career Advancement Scholarships, Donation Matching and Family Support Bursary’s available.
WE : Woman’s Empowerment Mission.
The Party Shop Lead will be responsible to work with and lead their team of associates to achieve sales and service targets.
Will display operational excellence, support the OSL brand, add value to our client and always meet their business goals.
The candidate will have a great understanding of sales and customer service fundamentals, with 1-2 years of previous sales & Leadership / Supervisor experience.
You are also a strong listener and can communicate and teach your team with support, clear direction, and goals so that they can execute tasks and customer interactions confidently.
Drives overall profitability for store focusing on total store sales and expense control.
Manages the stores operations and scheduling; includes scheduling of staff to maximize productivity and ensuring accuracy of Associate time records.
Lead training and development to enhance performance of Party Shop Associates with recognition efforts to promote performance and retention.
Coordinate communication amongst team to share company strategy and direction.
Proactively recruit and interview perspective Party Associate team members.
Lead new hire onboarding and ongoing associate training and development activities and continuous coaching.
Oversees the coordination and execution of store merchandise and presentation standards.
Receive inventory from the back room and fill planograms and storage areas as needed. Maintain and organize shopping and storage space.
Order and maintain all required supplies (ribbon, hi-float, balloon bags and clips, helium)
Maintain relationship with Helium Supplier, monitor Helium inventory, order Helium as required, manage Helium tank delivery, maintain log of tanks used weekly and change over helium tanks when empty (hook up the Helium piping / nozzle).
Ensures compliance and understanding of all corporate Loss Prevention measures and Human Resources policies / procedures.
All Party Shop members open the store and close on time and will also perform director on duty (DOD) responsibilities as required.
Maintain all spaces for best in show presentation, duties that include but are not limited to taking out garbage, sweeping, maintaining stock room etc.
Role models customer service expectations through personal contact with customers.
Adheres to all standard Health and Safety operating procedures.
Flexibility to work weekends and / or evenings.
Physical Job Requirements
Ability to lift 30-50 pounds
Ability to stand for extensive periods of time
The previous job description was designed to indicate the general nature and level of work performed by employees in this role.
It is not intended to contain or be construed as a complete inventory of all the duties, responsibilities and qualifications required of the employees assigned to this position.