Customer Care and Operations Coordinator

NI Network Infrastructure

Ottawa, Ontario, Canada

3d ago

What you will learn and contribute to

The Nokia Network Infrastructure Learning Services team seeks a talented Customer Care and Operations Coordinator to join the NI Learning Services team.

The successful candidate will be responsible for a range of activities and deliverables to support this strategic service portfolio.

Are you passionate about Learning and helping others Learn?

Do you thrive in a fast-paced, team-oriented environment?

Are you detail and results oriented?

As part of our team, you will be responsible for :

Learner Care management inquiry and response management, tool management and third party supplier management

Credential Management Define the e2e student experience and the associated functional and usability requirements of the Student portal Manage third party off the shelf tool vendor Implement program rule changes within the Student Portal

Written exam management Define, manage the exam experience within ExamStudio Setup exams within ExamStudio Publish exams through PearsonVue coordinate exam trials (pilots and betas) with internal communities and as required with external parties Manage third parties (suppliers) who contribute to IP / O exam activities PearsonVue and ExamStudio

Reporting Prime evolve reporting practice which is based on Tableau and PowerBI generate reports needed for quarterly business reviews and ad hoc reporting

Learning Services Content Editing and Illustration coordination Coordinate the LS course content look n’feel polishing (ensuring templates and Nokia brand guidelines are followed) and light copy editing (spelling, grammar and punctuation) activities Coordinate the LS illustration work with third parties ensure illustrations follow Nokia standards oversee external supplier requirements, financials, work completed as per project timelines

The team you’ll be part of

Your skills and experience

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

international teams with balanced

composition, getting to work with colleagues from

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality :

One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

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