If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at Vocantas.
You should be a passionate go-getter, with a deep desire to ensure that customers always come first.
Please forward all resumes in Word or PDF format as well as desired compensation, in the subject line to careers vocantas.com.
All candidates must be currently eligible to work in Canada.
We thank all applicants for their interest and only those selected for an interview will be contacted directly.
Your main responsibilities will be to provide post-sales technical support for clients using a hands-on approach, with a thorough understanding of the products, configurations and the best practices in programming voice applications in the Microsoft .NET environment.
Experience working in Windows, Visual Basic and Microsoft Visual Studio including .NET (C#) environment
Experience working with multiple Windows OS’s; Windows 8, Windows 10, Windows server, etc., as well as Linux
Working knowledge of basic SQL commands and MS SQL
Must have good written and verbal communication skills in English
Self-starter with excellent problem-solving skills
Good analytical and troubleshooting skills
Ability to multi-task and work independently
Ability to direct and assist in problem resolution
Strong communication skills with a specific talent for dealing with senior management of end user customers in hospital, academic and utility settings
At least 5 years of direct technical or customer support experience
Be willing to share rotation for off hours support and be reachable by cell phone
Ability to travel (valid passport and driver’s license)
Must-Have Skills and Experience
Computer Science, Math or Engineering degree, and / or relevant telecom or network experience
Nice to Have Skills and Experience
Telephony (i.e. PBXs, Telco, CTI cards) and PC knowledge; Dialogic card knowledge
Knowledge of Microsoft Speech Server and Speech SDK
Knowledge of hardware installation and configuration
Experience working in a VM environment (preferably VMWare)
Previous IVR (Interactive Voice Response) system development experience
In-depth knowledge of signaling protocols (i.e. VOIP, SIP, H.323, ISDN, T1 RB)
Experience with low-level Telecom configuration and analysis and troubleshooting
Bilingualism in French and / or Spanish would be an asset