Call Center
Atlanta Cap Company
Côte Saint-Luc, Canada
6d ago

We are seeking an experienced Customer Service Representative who will be responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

These will be your tasks

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

You're offering these qualifications

Education, Skills, and Abilities :

  • Enthusiastic, positive attitude and team player.
  • Outstanding communication / customer service skills, written and verbal.
  • Dependable and detail-oriented with exceptional organizational skills.
  • Professional demeanor and appearance; respects confidentiality.
  • Proficiency in safety management.
  • Ability to speak effectively before customers or employees of organization.
  • Ability to compute basic addition, subtraction, multiplication and division.
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