Canadian Tire Lake Shore & Leslie Store 654
This high profile and growth oriented Toronto store has a constructive and goal oriented culture for the staff. Management is focused on building a high performance team that strives for being productive and efficient in all routines, projects and customer service.
The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity and customer service.
The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promote from within.
Goal oriented individuals interested in an exciting retail career that supports their development and have great work ethic and habits combined with a positive attitude should apply.
ServiceOntario customer Care representative
Located inside the Canadian Tire Store at Lake Shore & Leslie, we are committed to providing our customers with fast, friendly and easy access to Ontario government services, relating to their Health Card, Driver Licence, Vehicle and Ontario Photo card.
If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a Customer Care Representative may be for you.
Major Tasks and Responsibilities
Provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment
Provide interpretation of guidelines, directives and procedures
Provide guidance and support to customers in completing documents and forms
Process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents
Collect and process payments, issuing refunds, and reconcile payments with transactions
Maintain files and electronic database systems
Produce a variety of reports and correspondence
Follow government of Ontario, store and department policies
Participate in meetings and all training, as required
Follow store health & safety program and observe provincial occupational health & safety regulations; report any observed or potential hazards immediately
Major Requirements and Competencies
Bilingual abilities would be a plus
You have experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues efficiently, in a high-volume environment
You are a clear, concise oral communicator with the ability to analyze situations and determine appropriate course of action
You have flexibility and collaboration skills to effectively work and interact in a team-driven environment
You have the ability to multi-task and organize / prioritize workloads efficiently
You possess the ability to complete tasks according to instructions and demonstrate responsibility for outcomes
You have experience handling cash and point of sale machines to process monetary transactions and can accurately calculate fees, collect money, and balance floats
You have experience using computers (i.e. Internet, databases, and electronic manuals) to research, retrieve and summarize information with appropriate keyboarding skills for data entry
We offer competitive pay and benefits including profit sharing, health insurance, as well as Canadian Tire Store employee discount.