Service Writer
The Headhunters
Rural, MB, CA
18d ago

Providing first class customer service to their large customer base; maintaining consistency in service delivery across all locations

A collaborative company culture with open communication and opportunities for growth and mentorship at all levels

Supporting wellness initiatives that encourage work-life balance

Act as the first point of contact for customers

Provide exceptional customer service in a courteous and professional manner

Gather accurate information about customer repairs and effectively communicate with the customer at each stage in the repair process

Provide quotes for repair by costing materials, supplies and labour

Prepare Repair Orders by describing symptoms, problems and causes discovered, as well as repairs and services required. Obtain approval signatures from customers

Update and finalize repair orders as work progresses

Manage warranty claims and documentation as required

A passion for providing customer service that goes above and beyond the call of duty

3+ years previous experience in a similar customer-facing role, preferably in the heavy equipment or heavy truck industries

Exceptional interpersonal skills with the ability to remain calm in difficult situations.

Ability to make sound and logical decisions quickly

Excellent organization skills with the ability to multi-task effectively

Strong computer skills with proficiency in Word and Excel with the ability to learn new systems as required

Competitive salary

Comprehensive benefit package

A stable, fulfilling career in an organization built around its employees

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