Do you consider yourself a night owl? Are you seeking a job with shifts that suit your lifestyle? If so, we are currently looking for an Overnight Client Services Representative to work our overnight shift!
The Overnight Client Services Representative responds to current tenant concerns relating to our residential properties throughout Western and Central Canada.
The role delivers exceptional customer service and is a brand ambassador for the company. This is a full-time position working four shifts per week from approximately 9 : 00PM-7 : 30AM.
Our Client Care Team is available 24 / 7 to ensure the best customer service for our current and prospective tenants!
Respond to client inquiries in a professional and timely manner
Troubleshoot client issues and provide viable solutions
Document client interactions in appropriate database or software
Place maintenance orders with accuracy
Utilize conflict resolution skills to ensure a high level of client service
Promote the company in a positive image to all current and potential clients
Performs other duties as required
Previous experience in the customer service industry
Proficient with MS Office Suite and data entry
Minimum 45 wpm typing speed
Strong customer service and troubleshooting skills
Ability to work well under pressure in a changing environment
Strong attention to detail and multi-tasking skills
Excellent verbal and written communication skills
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