Auction Remarketing Coordinator
Trade Rev
Toronto, Ontario, Canada
5d ago

TradeRev has changed the automotive industry with its revolutionary product. Built as a multi-platform live auction app, TradeRev’s online automotive remarketing system has made a huge impact in the industry and has acquired quick user adoption with a fast-

growing client base. As a subsidiary of KAR Auction Services, Inc. and partnering with our sister company ADESA, we are continuing to expand TradeRev’s footprint in the dealer-

to-dealer online space in the US and Canadian markets.

Why Work with Us?

Whether your Fun is in working with new technology, learning skills, collaborating with awesomely talented people or growing into a Specialist, Team Lead or People Manager, we want to feed this fire in you.

If you have the work ethic, skill and motivation, we will help you find a path that leads you where your passion wants to go.

So come on; let's have Fun together.

The Auction Remarketing Coordinator is an administrative position that works with our customers after a sale is cancelled.

The coordinator will work with selling dealer, physical auction sites and with other departments to coordinate next steps for a vehicle.

Dealer Experience is also responsible to coordinate resale of inherited vehicles.

Responsibilities and Duties :

  • Work closely with customers to ensure they are satisfied with the services they receive and improve upon areas of dissatisfaction
  • Oversee the voided sales process to ensure all aspects are completed properly
  • Follow up with customers who have had a below average experience
  • Facilitate the sale of vehicles at physical auction sites
  • Answer internal and external customer inquiries in a professional timely manner
  • Keep updated on our evolving platform; this means there will be continuous learning opportunities as we are always creating and enhancing TradeRev's features and capabilities
  • Record and maintain detailed reports of customer interactions including inquiry descriptions
  • Thoroughly document all research and customer interactions in SalesForce (CRM) to ensure product and service reliability.
  • Liaise with other staff and departments as necessary to assist in fulfilling the customers’ expectation
  • Serve as a point of escalation for any gaps in operational processes
  • Other duties as required by management
  • Qualifications & Education Requirements :

  • Bachelor’s Degree preferred with two (2) to three (3) years’ experience in a customer-focused position required.
  • Must be able to communicate clearly and concisely, both verbally and in writing.
  • Experience in providing superior customer service
  • Experience and comfort with web and mobile technology
  • Excellent interpersonal, negotiation and communication skills with strong attention to detail
  • Ability to maintain calm and diplomatic in dispute resolution situations
  • Autonomous, self-driven, proactive and a team player
  • Competent Microsoft Office skills.
  • Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity.
  • Strong analytical, technical and problem solving skills.
  • Must be organized, detail oriented, and able to multitask.
  • CRM experience (SalesForce preferred)
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • We thank all applicants for their interest. Only candidates selected for an interview will be considered.

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