AVP, Strategy
Toronto, ON CA
6d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Manulife has a bold ambition - to be the most digital, customer-centric global company in our industry. Our Enterprise and Segment strategy teams are lining up to lead, support, track and report on macro and micro strategic initiatives across the entire organization.

With significant executive championing and profile, the role of AVP Strategy & Transformation for our Canadian Segment is one of influence and opportunity.

The AVP Strategy & Transformation will captain a high caliber team covering large-scale transformation strategy development, planning, communications, and monitoring / reporting to drive successful delivery of the overall strategic mandate for Manulife Canada.

You will craft and deploy the planning process and deliverables for the program including change management and communications.

This role is also responsible for driving the execution alignment to priorities, high-risk initiatives and financial plans.

You will exercise your well-developed relationship, communication and influencing skills through deep collaboration across the business and functions to ensure shared vision and sustained momentum in a complex environment of numerous programs, projects, key deliverables and partners on regional and global scales.

Responsibilities :

  • Partner with the Head of Strategy & Transformation, CEO Manulife Canada, and the Canada Leadership Team, to develop the Canada Market strategy.
  • Set the ambition and priorities required to achieve that ambition. Define KPIs and support their operationalization. Assess market position versus competition, industry and customers trends

  • Develop strategy communications to various key audiences : Executive Leadership Team (ELT), Manulife Board, investors, rating agencies, employees
  • Cascade and align organization to strategy, leveraging the financial plan, business plans, CEO communications strategy, annual goals setting, and projects business casing.
  • Coordinate prioritization to ensure effective aligned to our strategic priorities; ensure highest potential businesses receive disproportionate share of spend.

    Lead the Outcome Delivery Process (ODF; business case process) to ensure change spend is directed to our most strategically important initiatives

  • Develop the transformation roadmap that tracks work across business lines and functions required to deliver transformation to a digital, customer leader.
  • Understand interdependencies, sequencing, and risks to ensure we are best positioned to effectively execute our strategy

  • Provide oversight and reporting to track the execution of the strategy, monitor and report on what is working and not working.
  • Leverage automation and digitization. Provide transparency of key milestones, risks and progress. Challenge escalation and resolution - identify challenges in execution, escalate and rally organization to drive resolution.

    Benefits realization tracking track strategic initiatives to ensure they are delivering the benefits defined in their business cases

  • Lead and participate in special strategy projects that directly deliver value to the organization
  • Knowledge / Skills / Competencies / Education :

  • Strong business focus and understanding to represent intent of the transformation appropriately
  • 10+ years progressive experience with large-scale transformations / change management within large multi-national corp.
  • Able to influence senior leadership team members individually and collectively, and highlight instances where the intent is at risk and explain why
  • Identify when early trade offs are needed and be able to influence decision makers to make difficult decisions
  • Regarded as a realistic and practical individual, and is respected for ability to deliver
  • Must be a master facilitator and communicator
  • Must be observant to pick up clues and able to connect diverse facts to surface issues
  • High level of conceptual skills and an ability to operate strategically
  • Demonstrated ability to work effectively in diverse environments and cultures
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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