Customer Support Manager
Swim Recruiting
Vancouver, BC, CA
3d ago
source :

Our client is an established and growing Tech company with a niche market segment and product.

Who - the Company :

They have a flexible, fun culture, lots of team events, and flexible hours and WFH policies. Our candidates we have placed there are still working there 3+ years later and have moved around internally.

It is also a dog-friendly office and listed in Deloitte’s Technology Fast 50, Growth 500, and Start-up 50.

What - the Role :

We are seeking an experienced Customer Service Manager for a full-time position. Someone who loves innovative technology and is constantly striving to stay on top of things.

Someone who has a natural passionate and personality to help others, as well as the intelligence to improve processes and help grow the team.

Working directly with the owners, the Customer Service Manager will be the mature voice to help support all clientele and mentor the support team to bring a top-notch service to its users.

Who - the Candidate :

Our ideal candidate will have experience leading a customer support team, ideally in a tech environment, as well the maturity, empathy, and strong interpersonal skills to provide excellent service.

This role also requires someone with the experience of hiring, firing, and creating plans for its employees.

Where :

Vancouver, BC. During these times of Covid-19 physical distancing, the newly hired employee will be working from home. We are looking at BC residents only, as the plan is to transition back into the office at some point in the future.

How Much :

Base salary commensurate with experience and skills. Your Swim Recruiter will be happy to discuss details with you.

When & How to Apply :

This search is moving extremely quickly! If you already have a Recruiter at Swim, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' and send us your resume.

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