Solutions Engineer
Enghouse Systems
Markham, Ontario
3d ago

About Us

At Enghouse Vidyo we are changing the way people communicate around the world! Our technology enables customer engagement in Healthcare, Banking, Government, and Retail - companies like Google, AirBnB, Mozilla, Etsy & Philips use our solutions every day! Vidyo is consistently being recognized by the industry and has been positioned by Gartner, Inc.

in the "Leaders" quadrant of the Magic Quadrant for Group Video Systems.

Our groundbreaking technology is what wakes us up each morning. Every day we face challenging problems and work with our global team to solve them.

Around the globe, from Silicon Valley to the NYC area, to multiple offices in Europe and APAC, Vidyo has one of the most innovative and energetic teams in tech.

We offer the heart and soul of an ingenious start-up with the stability and comprehensive benefits of an industry changing leader.

Are you looking for a role that combines your technical knowledge and people skills in a rewarding and rapidly growing organization?

If so, a Solutions Engineer career at Vidyo may be for you! Solutions Engineers are the primary technical resource for our Sales team.

You will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with Sales as the key technical advisors and advocates for Vidyo products.

Ideal candidates must be able to articulate technology and product positioning to both business and technical audiences.

What you’ll do :

  • Explain features and benefits of Vidyo’s solutions in comparison to competitive products through a clear understanding of product positioning
  • Deliver confident, enthusiastic product presentations to technical and non-technical personnel at customers’ sites, Vidyo offices, trade shows, and conferences
  • Complete RFI / RFP by identifying customer requirements and ensuring customer satisfaction through proactive communication
  • Identify, consolidate, and convey customer needs to appropriate internal departments
  • Provide onsite support and product installation for Proof of Concepts and prototypes in varying environments
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications;
  • establishing personal networks; participating in professional societies

    Who you are :

  • You have at least 3 years’ experience but no more than 10 years’ experience as a Sales Engineer supporting network-based products
  • You have excellent communication, presentation and interpersonal skills that are adaptable to various audiences and technical levels, up to C-level
  • You find it easy to communicate with people from all walks of life
  • You are passionate about excelling in a fast-paced environment while delivering objectives in a timely manner
  • You have worked with Middleware and Software architectures and solution integration
  • You have a very solid and comprehensive knowledge of IP networks and protocols such as TCP / IP, UDP, WiFi, Web filtering, IPS / IDS, and know how to troubleshoot and identify issues
  • You are familiar with SOAP, XML and have some skills in high-level programming languages
  • Experience with API and customer development project management and implementation
  • You work well in a close-team environment
  • Experience with Epic, Cerner, EMR / EHR integrations
  • You have experience with cloud based software platforms delivered as a service A PLUS
  • You have hands-on knowledge in video and VOIP, including SIP and H.323 protocols A PLUS
  • You have some experience in technical support and troubleshooting A PLUS
  • You have a BS degree in computer science or equivalent Advanced degree A PLUS
  • We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

    We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal opportunity employer.

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