Senior Systems Engineer (Software)
West Corporation
Laurent, Saint, Quebec, Canada
12d ago


  • West Safety Services Next Generation 9-1-1 Software Engineering team is currently seeking an experienced Senior Systems Engineer for our sites in either Longmont, CO;
  • Lisle, IL; Austin,TX; or Montreal, Quebec . The core focus of this role will be Systems Engineering / Integration; which includes translating business requirements to technical solutions, defining and documenting systems that support the software applications we develop, and writing design documents that are delivered to our Operations teams who will implement our products in the live production network, as well as providing Tier 4 Support for issues discovered in the IEN Voice Production Network.

    Our ideal candidate will be focused, adept at problem solving, and will possess excellent communication and time management skills.

    They will need to bring a willingness to assist business partners, technical staff, and operational support staff at any given moment, and will able to work independently without routine direction.

    Responsibilities include, but are not limited to :

  • Engineering and designing application platforms and systems that will meet the company's business needs
  • Analyze and evaluate current system architecture to determine areas that need improvement or expanded functionality
  • Review analysis with end users and / or external vendors, evaluating and discussing possible options and recommendations
  • Thoroughly document modifications and additions to platforms
  • Act as Tier III and higher support for outstanding issues for internal and external customers / clients
  • Conduct forensic analysis of issues to determine root cause and steps to avoid future occurrences
  • Provide support to co-workers by answering questions, training and ensuring the highest level of quality service is provided
  • Education

  • Bachelor's degree in computer science or engineering, MIS, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements
  • Experience

  • Minimum seven years’ experience working in a multi-platform IT environment, including direct experience with one or more of the following operating systems : Microsoft Windows, Unix / Linux / AIX, or OS400 required
  • Minimum five years technical experience with installing, configuring, and supporting enterprise-class server hardware and associated equipment required
  • Minimum five years operating systems management and troubleshooting experience required
  • Minimum five years experience designing and deploying complex platform solutions required
  • Technical

  • Understanding of OSI 7-Layer model, able to differentiate protocol and application interactions and their relationship to network infrastructure and computing environments
  • Understanding of TDM telephony networks, e.g., Class IV and V Circuit Switches, T1, DS-0, DS-1, DS-3, PRI, CAMA, SS7, ISUP, ISDN, D-
  • Channels, B-Channels, DTMF

  • Understanding of Voice over IP Technology, e.g., SIP, RTP, MGCP, Trunking Gateways, Signaling Gateways, Media Gateways, TCP, UDP, Load Balancers, A / D Conversion and Audio Codecs, G.
  • 7.11, G.723, G.728, G.729, PCM, GSM, AMR, packet loss, latency, jitter, QoS, echo, echo cancellation, Session Border Controllers, TDM-

    IP Capacity Planning, calls per second

  • Understanding of IP Networks, e.g., switches, routers, network masks, VLAN’s, NAT, symmetrical vs. asymmetrical routing, default gateways, DNS, routing protocols, IPv4, IPv6, MAC addresses, ARP, bandwidth modeling, private vs.
  • public IP addresses, LDAP, RADIUS, SFTP, Telnet, SSH, TCP / UDP, TCP handshaking, proxy, SNMP, SMTP

  • Strong understanding of High Availability engineering using load balancing, clustering, and disaster recovery
  • Tools and Utilities; Wireshark, netstat, traceroute, Netscout nGeniousONE, GLComm MAPS, putty, SIPp, tcpdump, Visio
  • Familiarity with Network Management / OSS systems and tools, e.g., HP Operations Manager, Zabbix, Cacti, Nagios, Open Monitoring Dist. (OMD)
  • Familiarity with Virtual Machine architectures, VMWare, Google Cloud Platform, Azure, and Amazon Web Services
  • System Administration competency using both Windows and Linux systems
  • Experience administering various web / application servers and associated languages tomcat, IIS, apache, Jboss, Web Sphere, HTML, XML, SOAP, REST
  • Understanding of User Security, Identity Management, and Network Security, e.g., Triple A ; Authentication, Authorization, and Accounting, single factor and dual factor authentication, the 3 factors of authentication, Kerberos, SAML, PAM, redirect servers / reverse proxies (e.
  • g., apache, nginx), API and / or XML Gateways, the role of DMZ’s and trusted and untrusted networks, firewall rules, port security, resource access policies, VPN’s, certificates, SSL handshakes, encryption, openssl

  • Basic scripting Shell, powershell, perl, python
  • Knowledge / experience working with map and Geospatial Information Systems (GIS)
  • Knowledge of data sciences and business intelligence tools, Data Warehousing and ETL data transformation, e.g., Hadoop, Tableau, Attunity, Talend, FME
  • Other

  • Advance knowledge of MS Word, Excel, and PowerPoint required
  • Engineer level certification in at least one or more operating systems preferred
  • West is connecting people and ideas.

    We are delivering on their potential.

    We are improving the way we work and live.

    At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact.

    We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families.

    We are the sum of our entire network based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision.

    We are at the core of a technology and communications engine that is changing the world.

    We Connect. We Deliver. We are WEST.

    Applications will be accepted through 1 / 3 / 2019

    Equal Opportunity Employer / Veterans / Disabled

    Don't forget to join our online talent community and "Like" West Careers on Facebook to receive updates about exciting opportunities and network with other West employees!


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