Delivery Manager
Toronto, Canada
6d ago

Position Description :

CGI’s GTA-BKS Business unit is looking for an experienced Delivery Manager. Reporting to a Director Consulting Services, the candidate will be responsible for leading both onshore & offshore teams, providing SI& C and support services to our client.

This role requires the ability to interface with the client regularly, have excellent communication skills and the ability to lead and provide updates during client impacting incidents.

This role also includes assisting & managing budgets, looking for opportunities to improve application stability and working with our delivery teams for assessments.

Your future duties and responsibilities :

  • Should be senior, experienced with Agile and Waterfall delivery.
  • Should have managed developer, specialists. Need to be technical as well (we are not looking for project manager).
  • Good in Financial planning, excellent stakeholder management skills, team skillset management, flexible in working hours as there will be night deployments, independent decision maker, should be willing to work in high pressure and demanding situations, should be a strategist and be able to consult and advice team members.
  • Technology experience in Java, APIs, Unix Shell Scripts, Scheduler (Autosys / Control M, CA7), DB2 / Oracle.
  • Minimum 10 years of industry experience and 5 years of managing delivery
  • Act as the primary client interface for your applications including :
  • Build and maintain relationships with application owners and managers within our client organization
  • Managing critical incidents gather key information from supporting sources on the call, effectively determine appropriate courses of action, and engage & escalate involvement of required resources (from CGI, from the customer and / or from supporting vendors), to efficiently close the problem
  • Performing regular problem management activities
  • Lead the onshore team, ensure accurate billing and a balanced workload for the members
  • Provide team feedback and develop action plans to remediate issues, identify processes and skills required for continuous improvements in knowledge
  • Manage projects and transitions when required
  • Ensure that the root causes of incidents are being determined and report the status to CGI management as well as the client counterparts
  • Provide and / or review and rationalize estimates that will be provided to other teams (primarily development)
  • On-call may be required
  • Required qualifications to be successful in this role :

  • Managing the delivery of IT services with several years’ experience
  • Establishing and maintaining effective client relationships
  • Strong troubleshooting skills
  • Leading teams locally and remotely
  • Project delivery
  • Ability to work in a multi-vendor environment
  • Experience supporting telephony applications a definite asset
  • The preferred address of work is Client location in Mississauga with options to work remotely after the role is learned.

    The ideal candidate would also need to travel within client site occasionally.

    Skills :

  • Delivery Management
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