Service Manager
Peterbilt Moncton
Moncton, NB, CA
1d ago

Are you looking for a fast-paced, customer-focused environment where you can start your career or grow your skills alongside one of the best teams of mechanics in Atlantic Canada?

Peterbilt Atlantic is the place to do it.

Peterbilt Atlantic now boasts nine locations across Atlantic Canada and eastern Québec.

We offer a state-of-the-art work environment and a comprehensive benefits plan, including pension and healthcare benefits.

It’s your opportunity to work alongside a top-notch team in some of the most modern facilities in the region.Responsibilities

  • Forecast goals and objectives for the service department
  • Hire, train, and monitor the performance of all service department staff
  • Oversee day to day operations in the shop
  • Ensure customers receive prompt, courteous, and effective service
  • Serve as the liaison between technicians and customers
  • Take ownership of customers experience by carrying out additional assignments, enabling the dealership top leave a positive impression with the customer
  • Trouble shoot and work with shop software company.
  • Communicates with Vendors
  • Oversees shop tooling
  • Work with Marketing to increase shop business
  • Delegate work in Service Shop
  • Enforce safety requirements
  • Maintain a professional appearance
  • Create a yearly budget and plan to ensure department profitability
  • Implement department efficienciesQualifications
  • Valid driver’s license with an acceptable driving record, CDL preferred (or obtained within 6 months of hire)
  • Ability to work well in a team environment and effectively manage time
  • Proven follow-up and organizational skills
  • Ability to read, analyze and interpret written information and instructions
  • Superior communication and customer service skills
  • Strong managerial skills
  • 3-5 years prior management experienceWe Offer
  • Blue Cross Insurance
  • RRSP Contributions
  • Paid time off and vacation
  • Long Term Disability
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Long term job security
  • Discounts on products and services
  • Above average industry payWe are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.
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