The Assistant Parts Manager will be responsible for assisting the Parts Manager in the day-to-day operation of the Branch’s Parts Department in compliance with the company’s established policies and procedures.
Other responsibilities include effectively managing and directing all aspects of the Parts Department’s operations in a manner that ensures maximum benefit to the dealership;
and coordinating activities with other dealership departments to best serve the customer. Further responsibilities include planning, directing and controlling all activities within the Parts Department to ensure that overall profitability and growth objectives are met or exceeded.
The Assistant Parts Manager will also be responsible for the Parts Department’s overall performance and profitability, and continually maintaining the highest level of customer service and professionalism in serving our customers’ needs.
Build the organization by establishing parts department policies and procedures to develop : The skill and knowledge of all parts department personnelGood attitudes and pride in individual and overall dealership appearanceFull utilization of automated inventory control system
Develop sales and gross profits by : Establishing realistic sales objectivesEncouraging aggressive marketing by all parts department employeesEffective merchandising and advertising methods within budget allocation, including taking advantage of all manufacturers' inventory co-op advertisingEnsuring customer satisfaction by maintaining an efficient and effective level of service and handling customer complaints immediately and according to the dealership's guidelinesWorking with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobsAnalyzing sales, expenses and inventory monthly to maintain profit goals
Controlling costs by : Preparing and administering an annual operating budget for the parts departmentEnsuring the company receives full value for time and materials purchased
Ensuring the safety of all employees by : Enforcing safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and ensuring that WHMIS and TDG training is provided.
Becoming familiar with and complying with the company’s Health & Safety Manual.
Maintaining the company’s parts vehicles
Supervisory Responsibilities :
Hiring, training, motivating, counseling and monitoring the performance of all parts department staff
High school diploma or general education degree (GED) required
Qualification as a Journeyperson preferred
Three years related experience and / or training
Post-secondary diploma in a related field preferred
Ability to read, analyze and interpret financial reports
Ability to safely operate a forklift
Valid Class 5 Driver’s Licence
Strong leadership skills
Excellent customer relations skills
Strong organizational skills
Ability to communicate effectively, both verbally and in writing