Departure Control Coordinator
JAZZ AVIATION LP
Halifax, NS, CA
6d ago

Schedule

Part-timeJob Type : PermanentShift : Shift Work

Number of Openings

1 Purpose of Position : To provide support, input and recommendations to the Operations Coordination Specialist, ensuring the highest level of customer service and the interests of our customers is given top priority. Key Responsibilities :

  • Present a positive and professional role model while maintaining a high personal standard of performance with respect to all Company policies, procedures and expectations.
  • Provide all Departure Control functions for the Jazz Aviation network during day-of-flight operations.
  • Ensure all Jazz flights are created and in a suitable state for passenger check-in.
  • Ensure all Jazz flights are closed out and reconciled correctly in RESIII and ACSIS in a timely manner.
  • Manage upline and downline seat protection and station reconciliation, as required.
  • Manage, as required, the technical functions within the RES III Departure Control System.
  • Ensure policies, procedures and standards are followed for rebooking passengers.
  • Analyze all operational conditions and identify any opportunities that may benefit, constrain or impede operational capabilities as they relate to service standards for customers.
  • Bring to the attention of the respective Operations Coordination Specialist all operational conditions and identify any opportunities that may benefit, constrain or impede customer service levels affecting the Jazz network.
  • Make recommendations on and implement, or cause to be implemented, all recovery plans for irregular operations in area of responsibility.
  • Implement, or cause to be implemented, network recovery plans as determined by the Operations Coordination Specialist.
  • Ensure contractual requirements and company policies are consistently met.
  • Encourage an open, honest and supportive work environment stressing teamwork and open dialogue.
  • Liaise with internal departments and external agencies as necessary.
  • Action, or caused to be actioned, a PNR lockout in the event of emergency or disaster.
  • Other related duties as assigned.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Qualifications :

  • Minimum 2-3 years of airport customer service and / or airline operations experience.
  • Working knowledge of RESIII and ACSIS computer systems is an asset.
  • Bilingual (French / English) will be considered an asset.
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