Part-timeJob Type : PermanentShift : Shift Work
Number of Openings
1 Purpose of Position : To provide support, input and recommendations to the Operations Coordination Specialist, ensuring the highest level of customer service and the interests of our customers is given top priority. Key Responsibilities :
Present a positive and professional role model while maintaining a high personal standard of performance with respect to all Company policies, procedures and expectations.
Provide all Departure Control functions for the Jazz Aviation network during day-of-flight operations.
Ensure all Jazz flights are created and in a suitable state for passenger check-in.
Ensure all Jazz flights are closed out and reconciled correctly in RESIII and ACSIS in a timely manner.
Manage upline and downline seat protection and station reconciliation, as required.
Manage, as required, the technical functions within the RES III Departure Control System.
Ensure policies, procedures and standards are followed for rebooking passengers.
Analyze all operational conditions and identify any opportunities that may benefit, constrain or impede operational capabilities as they relate to service standards for customers.
Bring to the attention of the respective Operations Coordination Specialist all operational conditions and identify any opportunities that may benefit, constrain or impede customer service levels affecting the Jazz network.
Make recommendations on and implement, or cause to be implemented, all recovery plans for irregular operations in area of responsibility.
Implement, or cause to be implemented, network recovery plans as determined by the Operations Coordination Specialist.
Ensure contractual requirements and company policies are consistently met.
Encourage an open, honest and supportive work environment stressing teamwork and open dialogue.
Liaise with internal departments and external agencies as necessary.
Action, or caused to be actioned, a PNR lockout in the event of emergency or disaster.
Other related duties as assigned.
Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
Minimum 2-3 years of airport customer service and / or airline operations experience.
Working knowledge of RESIII and ACSIS computer systems is an asset.
Bilingual (French / English) will be considered an asset.