Accounts Receivable (A/R) Representative - Work From Home - 10 positions
Bedford, Nova Scotia, CA
4d ago

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most.

Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

The Responsibilities :

  • Customer collections and credit functions across Canada (Wireless and Wireline) & Link Bermuda
  • Working with customers with overdue accounts and applying sound judgment in negotiating payment arrangements while delivering high quality customer service
  • Responding to customer account inquires and processing billing adjustments
  • Call center environment that requires meeting call volume, collections, and quality targets
  • Maintain accurate and detailed account notes
  • The Ideal Candidate :

  • Empathetic but is firm and fair
  • Brings positive energy with a customer-focused attitude
  • Balances the importance of the customer relationship with requirement to follow procedure
  • A natural multi-tasker with strong computer skills and attention to detail
  • Sees change as a positive
  • A true team player who is willing to jump in to support your team without being asked
  • Thrives on the sense of accomplishment that comes from achieving goals
  • Previous collections experience an asset
  • Employees who work from home are occasionally required to attend in-person meetings in the workplace. To maintain the health and safety of our teams, the successful candidate must provide proof of full vaccination against COVID-19 upon hire, subject to Federal Human rights law.

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