UX Designer
Ottawa, Ontario
2d ago


I don’t mind when the internet goes down, I don’t really need it... said no one, ever. Our users are superheroes, providing IT services to small businesses everywhere.

As a UX Designer at SolarWinds MSP, your job is to enable those superheroes to do their job, and honestly, that’s awesome.

SolarWinds MSP is seeking a creative, data centric and highly motivated UX Designer to become a valued member of our product team and to bring simplicity and delight to superheroes users.

As part of an experienced UX team of Designers and Researchers, you’ll work collaboratively with cross-functional teams including product managers, development, product marketing, executives, architecture and other company stakeholders.

  • You bring a strong customer focus, with a data-driven approach. You work well with minimal direction but you’re big on collaboration;
  • you stand up for the users' needs, and you thrive in a fast-paced environment. Your team members are global, so you rely as heavily on our virtual tools as you do on in-office teamwork.

    What will you do?

    Work with other UX Designers, UX Researchers, Product Managers, Developers and other stakeholders to discover and understand user needs.

    Through close collaboration with UX Researchers, turn high level product requirements into workflows and designs.

    Take a complex, technical problem and distill it to a simple design solution.

    Mockup design ideas to solve usability issues quickly design solutions in minutes and hours, not days and weeks.

    Thoughtfully incorporate feedback from many channels (product team members, users, quantitative analytics, etc.) into design revisions.

    Champion the user while defining UX opportunities and identifying use cases.

    Detail the user experience through workflows and user interface (UI) mockups.

    Create interactive prototypes for remote usability testing.

    Share and communicate designs with cross-functional, global teams for review and feedback.

    Contribute to user interface design best practices and standards, using our Design System.

    What the UX designer does NOT do ?

    Work on the SolarWinds MSP web site.

    Create marketing banners and advertisements.

    Spend days making things look cool or pretty. We all like pretty but making software that’s easy-to-use is critical to our business.

    Our sales method dictates that users must see value within an hour of using our software for evaluation. We focus on easy-to-use over pretty.


    What do we expect you to know / have?

    At least 3 years of previous working experience within the UX industry, designing web applications.

    Portfolio demonstrating excellence in digital product design, including user flows, wireframes and sitemaps.

    Collaborative team player with excellent communication (verbal & written) skills including presentation & interpersonal skills.

    A healthy obsession with what matters to users, and a passion to grow their business like it’s your own

    A no project too big or too small attitude.

    Strong visual design aesthetic and ability.

    Be comfortable working in Adobe XD , Sketch, Marvel, Photoshop, Illustrator, Abstract & Jira.

    Have knowledge of current web trends and technology.

    Be creative and able to drive design efforts on medium to large size projects and able to validate designs with internal and external stakeholders.

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