Watch your career take flight at GardaWorld!
GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.
We are currently recruiting a Temporary Checkpoint Coordinator for the Winnipeg International Airport . This vacancy is only open to internal applicants who must be a current Pre-Board Screening Officer.
As a Checkpoint Coordinator, you are responsible to ensure the smooth delivery of airport screening operations according to the service requirements set by our client, CATSA.
Through effective leadership and management skills, you guide Screening Officers in providing the best screening experience to passengers while maintaining full procedural compliance.
You are an entrepreneur that is adept with working within guidelines. You are proactive and you have an operational acumen to foresee needs and react accordingly.
You have a fundamental understanding of how to lead and motivate an effective work culture. You lead by example and have earned the respect of your team.
Demonstrate consistent application of strong leadership through the fostering and development of teams contributing to a structured, well managed and effective operation
Provides First in Class service through effective and efficient screening operations
Ensures checkpoint operations are in compliance with service level requirements and GardaWorld procedures, policies and programs
Guide Screening Officers through Standard Operating Procedure decision making and procedures
Addresses non-routine screening situations as they arise and acts as the point of escalation for : handling complaints, unruly passengers, special requests, explosive detection trace alarms, non-permitted items, dangerous goods, VIPs, etc.
Manages incidents at the checkpoint as they arise, and implements contingency and emergency procedures to maintain integrity of operations and reconcile incidents
Monitors checkpoint performance and actively determines shift assignments and staff deployments.
Develops an effective day-to-day, transactional working relationship with CATSA, the airport authority, union and airlines to effectively balance and meet their requirements
Ambassador for a progressive work environment and a positive travel experience for passengers
Eligibility Requirements :
Must be a current Pre-Board Screening Officer
Must be a Canadian Citizen or a Permanent Resident
No previous criminal background for which a pardon has not been granted
Available to work and commute day and night shifts, including weekends and statutory holidays
Ability to obtain a security clearance and successfully complete a background check
Physical requirements include but are not limited to standing for long periods of time
Skill Requirements :
Strong team work abilities and interpersonal skills
High level of comfort dealing with a variety of customer interactions and escalations
Effective communicator with the ability to listen attentively and maintain respectful and cooperative relationships with passengers, employees and co-workers
Leadership necessary to handle on-the-spot decisions and ability to act calmly under pressure
Highly organized and results driven individual who is able to prioritize and handle multiple tasks
Ability to work within a structured, highly regulated environment
Full fluency in English
Knowledge of Key Performance Indicators and Quality Control
Fluency in French
Travel may be required for training. Other travel may be requested when assistance is required at other airports.
Applicants must clearly demonstrate in their resume that they meet all requirements. Failure to provide sufficient and clear information will result in disqualification.
Applications will only be accepted online via www.garda.com / careers