Technical Specialist - Device HW Infrastructure
NTT DATA Services
Burnaby, BC, CA
6d ago

Req ID : 70083

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Technical Specialist - Device HW Infrastructure to join our team in Burnaby , British Columbia (CA-BC) , Canada (CA) .

The Service Desk Agent provides first-tier problem diagnosis and response to calls from a variety of clients. The position, reporting to the Service Desk Supervisor, functions in a high volume environment with diverse and high impact problems.

Service Desk services are delivered 24 X 7. The position is responsible for meeting contractual service level requirements and service level objectives.

  • Identifies, analyzes, documents, obtains details and resolves technical and nontechnical problems from clients via phone, email, and automated tickets.
  • Uses a systematic problem-solving process to diagnose problems and resolve them.
  • Provides technical advice and guidance to users in the operation of software and hardware, as well as operating and network systems.
  • Logs calls to record details in order to provide problem determination, trend analysis, escalation, and timely resolution.
  • Consistently produces high-quality incident and call ticket.
  • Assigns appropriately to other support groups incidents that cannot be resolved at the service desk.
  • Acts as a subject matter expert or focal point for specific service areas.
  • Keeps Manager informed of high priority issues and problems.
  • Depending upon operational requirements, assists other units including :
  • Capturing and recording asset and peripheral data; updating the configuration management database;
  • Scheduling of IMAC's within contract Service Levels; tracking and monitoring IMAC activity;
  • Creating, modifying and deleting IDs, adhering to specified approval processes; creating and deleting email accounts, addresses and calendars.
  • This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.

    Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

    About NTT DATA Services

    NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most.

    We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit

    to learn more.

    NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.

    The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.

    To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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